Program Manager/Program Analyst
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An experienced, skilled team member seeking a customer service position where I can immediately contribute and add value.
Program Manager/Program Analyst - US Department of Homeland Security
(2009-04 - 2025-12)
Provided in person and telephonic customer service for internal and external clients seeking assistance in resolving issues arising from multiple enterprise service programs and processes to include digital account creation and maintenance, payroll and work scheduling, workers compensation case management, official air travel reservations and expense reports, financial management system troubleshooting and reporting, smartphone and mobile device configuration and asset protection support, and Personnel Access and Control System badging support.
Intelligence Analyst - Multiple Federal Agencies
(2002-11 - 2009-04)
Worked in high volume operations/data centers, provided telephonic customer service support to clients to troubleshoot and resolve issues related to imagery intelligence collection prioritization, imagery data processing and dissemination, and client automated request system account creation and maintenance.
Active Duty Military Servicemember - U.S. Army
(1991-06 - 2002-12)
Gained valuable experience in leadership, performing as a team member, and training/mentoring team members and subordinates. Performed custodial duties to maintain facilities and infrastructure. Supported military dining facility food prep and kitchen cleaning activities. Operated and maintained multiple wheeled vehicles to include scheduled maintenance and repair part ordering system Administration.
Master's degree - Business Administration - Webster University (2011-09 - 2013-09)
Bachelor of Science - European History - United States Military Academy (1987-07 - 1991-06)
