Tolen Zab

Bilingual customer service professional with extensive experience supporting patients and customers across healthcare, hospitality, retail, and specialty food environments. Known for clear communication, professionalism, organization, and calm problem-solving in busy settings. Seeking a remote customer service, scheduling, virtual receptionist, or administrative support role where Arabic-English fluency and strong people skills can add value.

Elite Orthodontics & Pediatric Dentistry - Virginia

• Supported patients and families with questions, communication, and day-to-day service needs in a busy healthcare setting.
• Helped maintain a welcoming, organized, and professional patient experience while handling multiple priorities.

Cedars Lebanese Restaurant - Virginia

• Delivered attentive customer service, handled orders and requests, and resolved routine concerns in a fast-paced restaurant environment.
• Built strong communication, teamwork, and multitasking skills through high-volume customer interaction.

Al Bohsali Baklava - Virginia

• Assisted customers with purchases, product questions, and selections while maintaining courteous, efficient service.

Publix & Subway - Alabama

• Provided retail and food-service support, assisted customers, handled orders, and worked effectively as part of a team.