Business Development Representative - Sales at Bergey's Cadillac (2026-06 – Present)
- Called, texted, and emailed customers regarding vehicle sales
- Communicated with customers on getting them into the door
- Handled sales inquires for multiple Bergey's stores located in the area
Business Development Representative - Service at Hessert Chevrolet (2026-04 – 2026-05)
- Handled incoming service appointment calls for service appointment scheduling
- Communicated with customers via text, emails, and calls with service related issues
- Relayed information between customers and the service advisors when it came to appointments, service related costs, etc.
Business Development Representative - Sales at Hessert Chevrolet (2025-02 – 2026-03)
- Built and maintained a robust pipeline of qualified leads through proactive prospecting, cold calling, and networking
- Managed incoming calls and transferred them to appropriate departments while setting up sales appointments.
- Conducted business development activities for a car dealership, enhancing customer outreach.
- Proactively called leads to schedule appointments for test drives, increasing dealership traffic.
- Identified customer needs to drive traffic to sales department through effective appointment setting.
- Engaged with leads to secure appointments, facilitating vehicle sales through personalized communication.
- Made between 100 and 130 phone calls a day on average
Automotive Sales Consultant at Hessert Chevrolet (2024-09 – 2025-01)
- Provided expert advice on vehicle selection based on customer needs, preferences, and budget constraints
- Negotiated pricing agreements with customers while maximizing profitability for the dealership
- Utilized CRM software to track leads, manage customer interactions, and follow up on inquiries in a timely manner
- Conducted thorough product demonstrations to showcase features, benefits, and value propositions to potential buyers
Service Desk Technician at USI Insurance Services (2020-12 – 2024-08)
- Closed 80% of trouble tickets on the first call without escalation.
- Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.
- Handling 40+ tickets and multiple calls per day
- Coordinated with other IT teams during outages and led teammates during high call volumes by providing troubleshooting guidance for widespread issues
- Active Directory configuration – Creating User accounts, access groups for mailbox groups and distribution list, manage access roles across multiple software and applications
- Email configuration – Creating shared mailboxes and assigning access roles for said mailboxes, managing mailboxes through Exchange Admin
IT Service Desk Analyst at Independence Blue Cross (2019-12 – 2020-09)
- Escalating the process as necessary per established escalation policies
- Keeping affected company employees informed about progress regarding incidents
- Assisting with the fulfillment of Service Requests and Incident tasks
- Monitoring the status and progress towards resolution of assigned Incidents
- Performing Incident investigation diagnosis and resolution
- Handling 30+ tickets and multiple calls per day
Service Desk Specialist at Arraya Solutions (2019-07 – 2019-11)
- Operated as a service point-of-contact for helpdesk, helping to diagnose, troubleshoot, and resolve approximately 20-40 tickets per day.
- Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance and install software remotely.
- Helped transfer help desk requests from e-mail to web-based system, reducing IT response time by 25%.
- Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
Material Handler at Matheson Flight Extenders (2019-02 – 2019-05)
- Identified and labeled materials or marked information on containers
- Conveyed materials from storage or work sites to designated area
- Conveyor/roller system and then into rolling equipment used to transport the mail onto trucks
Systems Analyst- Intern at Resources for Human Development (Rhd) (2018-01 – 2018-05)
- Configured Switches and Routers for organizational connectivity
- Configured Sonic-wall firewalls for basic network access
- Organized IT departments excel sheets for equipment inventory
- Filled out tickets that required immediate attention pertaining to IT related issues
