Oni

Diligent business development representative with 15+ years of experience in customer engagement and sales management across various industries. Proven track record in building strong client relationships and achieving sales KPIs, with leadership roles in retail and real estate. Skilled in consultative selling, team training, and driving customer satisfaction, resulting in repeat business and positive reviews. Seeking to leverage extensive experience to enhance customer success initiatives.

Business Development Representative (BDR) - PROTOCALL COMMUNICATIONS/ CONSTELLATION - Philadelphia, PA

(2026-03)

• Achieve sales KPIs by identifying customer needs and qualifying new opportunities.
• Building strong client relationships
• Delivering strategic sales presentations
• Collaborating with perspective customers to support long term business growth.

Store Manager - Mattress Firm - Bala-Cynwyd, PA

(2021-12 - 2025-08)

• Managed day-to-day operations of a 1.5 million dollar showroom leading a team to deliver excellent customer experiences.
• Supervised, trained, and coached team members.
• Collaborated with district leadership and cross functional teams to ensure consistent implementations.
• Drove customer satisfaction by delivering exceptional customer experiences aligned with the company's mission. Resulting in repeated business and positive customer reviews.

Assistant Store Manager - Mattress Firm - Philadelphia, PA

(2018-01 - 2021-12)

• Assisted in managing day to day operations of a million-dollar show room supporting, team productivity and smooth customer flow.
• Supervised a small team focusing on clear communication and daily task delegation and consistent customer experience.
• Supported staff training, delegated responsibilities, and ensured efficient workflow.
• Partnered with the store manager to achieve sales targets and maintain high customer satisfaction levels, contributing to overall store success.

Sales Representative - Gordon Chevrolet - Philadelphia, PA

(2016-08 - 2018-01)

• Guided customers through the vehicle purchasing process.
• Negotiated pricing and trade-in values, while balancing customer needs with dealership objectives building trust and customer experiences.
• Managed a high-volume of inbound and outbound calls to qualify leads and schedule sales appointments. Consistently exceeding the department's monthly appointments by 35-45%.
• Utilized multi-channel follow-up (text, email, call) to confirm appointments, achieving a 65% show rate and increasing customer engagement.
• Utilized the dealership's Customer Relationship Management (CRM) system to track customer communication and nurture qualified leads through the sales process.
• Contributed to a 40% increase in showroom traffic by converting internet inquiries into verified appointments.

Real Estate Agent - Realty Mark Absolute - Philadelphia, PA

(2014-03 - 2016-07)

• Facilitated property transactions by acting as an intermediary between buyers and sellers, coordinating with lenders, inspectors, and appraisers to ensure smooth closings.

Salon Owner/Operator - Simply ONI Hair Design - Philadelphia, PA

(1996-05 - 2016-06)

• Founded and managed a successful salon in Center City Philadelphia for 20 years, building a strong client base through repeated business and referrals.
• Oversaw operations, including leadership , budgeting, marketing, and customer retention, ensuring consistent profitability.
• Built a loyal client base through exceptional service and business strategies, resulting in high retention.

Associate's Degree - Business - Community College of Philadelphia (2010-08 - 2013-05)