Toni Coston

TO OBTAIN A POSTION THAT WILL ENABLE ME TO USE MY STRONG ORGANIZATIONAL SKILL, EDUCATINOAL BACKGROUND, AND ABILITY TO WORK WELL WITH PEOPLE AND ALSO PROVIDE ME WITH LEADERSHIP SKILLS. I'M A HARD WORKER, FAST LEARNER, I LOVE HELPING OTHERS.

Customer Service Representative at Ashley Furniture HomeStore (2021-04 – 2021-06)

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Housekeeping at St.joseph's hospital (2020-06 – 2020-12)

Cleaning rooms,offices,restrooms responsible for maintaining a clean, safe, hazard-free environment for patients, visitors and healthcare workers… to the hospital's infection control and safety standards.

Package Handler/Sorter at Tampa Bay Fisheries (2020-03 – 2020-06)

Packing all different kind of food

Public Space Attendant at Seminole Gaming (2019-11 – 2020-03)

Clean bathrooms. Clean offices, service guest,

Front Counter Clerk at Boston Market (2019-05 – 2019-09)

Do cashier and sever food,clean dining room area

Customer Service Representative at Boston Market (2019-05 – 2019-09)

Prepping food, serving food, customer service, clean and dining room.

Environmental Services at Tampa General Hospital (2017-11 – 2018-01)

The main duties of EVS technicians revolve around keeping their workplaces clean and sanitized. They also have to account for cleaning inventory and equipment, ensuring that they have the necessary tools to do their job. Training for this position takes place mostly while on the job.

Cashier/Customer Service at Auntie Anne's (2016-02 – 2016-11)

Sever food n prep

Cashier/Customer Service at Dollar General (2015-06 – 2016-11)

Helping guests

Custodian at USF south Florida (2015-08 – 2015-11)

• Clean class rooms,offices,and bathrooms, and clean floors

Housekeeper at Red Roof Inn (2015-03 – 2015-08)

• Make beds, clean rooms,clean offices

Customer Service Representative at converys (2015-01 – 2015-04)

• answer phone calls n help customer's

Cashier/Customer Service at kmart (2014-11 – 2015-03)

cahier and help guests

Customer Service Representative at hilton hotel (2013-10 – 2013-10)

Greeting guests clean beds,rooms and checking out guest

Food Service Worker at Busch Gardens (2010-02 – 2013-04)

• cashier,sever, line prep

High school or equivalent in Nursein – D.w.waters (2008 – 2010)