Kayla Bae

Secure a position as a team player in a people-oriented organization where I can maximize my communication skills, leverage my clinical experience, and provide exceptional care for clients to contribute to achieving the corporate goal in a dynamic and challenging environment.

Medical Receptionist, Medical Assistant at Florida Medical Clinic (2022-03 – 2023-11)

• Communicate with patients professionally in person and over the phone
• Answer, screen and direct incoming calls and messages through medical patient portal
• Appointment setting for new and existing patients
• Manage and maintain schedule for therapist and medical providers
• Accurately document and maintain patient information in electronic health records (HER)
• Handle a smooth and efficient flow of information between patients and clinical staff
• Maintain a high degree of discretion handling confidential patient information in compliance with HIPAA

General Notary, Florida Commissioned at Self Employed (2021-12 – Present)

• Serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents
• Traveling to clients to notarize documents, everything from powers of attorney, trust documents, healthcare-related documents, auto title transfers and many more
• Take acknowledgments, administer oaths, attest to photocopies of certain documents, solemnize marriage
• Conducting inbound and outbound calls
• Scheduling appointment
• Keeping in direct contact and up to date on any issue or changes needed to be documented
• Printing, copying and mail carrier services

Manager at Self-Employed Retail (2020-02 – Present)

• Interact with existing and potential customers to generate sales
• Process all cash or card transactions using a safe secured payment processing system
• Manage inventory, restocks, write offs, and taxes
• Shipping customers' purchases and processing returns
• Website building and marketing
• Providing customers with the best deals and offers
• Answering calls and chat questions to resolving or assisting customers with making the best decisions for them

Social Media Analyst, Process Executive, Content Moderator at Cognizant Technologies (2017-08 – 2020-02)

Moderating online content in a professional fast-paced environment requires a high degree of accuracy, multi-tasking, and clear, efficient communication.

• Review video and photo content to determine if internal client policy has been violated
• Supply valuable data and insight on violating and non-violating content via use of complex decision tree
• Keep up to date on new policy, policy changes, trends, and exceptions
• Escalate sensitive content as needed for immediate client review, or emergency service assistance (law enforcement, Fire Department) Public Safety Enforcer
• Internally escalate observed trends, issues and challenges for resolution or improvement

Appointment Setter, Patient Care Advocate at Worldwide Medical Services (2016-07 – 2017-03)

• Working in a call center environment inbound and outbound calls
• Utilize computer and technology skills to maneuver through multiple tabs, software programs, and enter any notes or details from customer interactions
• Verifying customer medical insurance status and company coverage through medical insurance verification software
• Scheduling and confirming appointments with customers as well as care physicians
• Assist with making medical claims through customers insurance to ensure appropriate equipment is requested and covered through insurance
• Follow up with customers to ensure service satisfaction
• Provide customers with their specific options to ensure their goals are reached and at no cost to them
• Computer software: Avality, sales force, Microsoft word, Outlook, and Excel

Customer Service Representative at A T&T, One Touch Direct LLC (2014-06 – 2015-03)

• Outbound and Inbound calling
• Customer support care team, assisting existing customers and potential customers
• Account claims and adjustments on accounts
• Accepting payments over the phone to resolve account status
• Processing credit checks to qualify customers
• Resolving customers' issues or complaint following service issues or installment complications

Customer Service Representative, Cashier, Store Associate at Circle K (2013-01 – 2014-06)

• Help maintain standards of store appearance and provide fast and friendly service to our customers
• Conduct cash, card, and money order transaction utilizing a payment system
• Maintain a safe and clean environment for customers entering the store including emptying inside and outside trash, cleaning bathrooms and soda, and hot dog machinery
• Update store logs, get rid of expired goods, provide write offs, and inventory management

Paraprofessional, Teacher's Aide, ESE Aide, H.O.S.T at Hillsborough County Schools (2011-04 – 2016-07)

• Assist instructional teacher with daily activities in small groups, learning lessons, testing, and evaluating students' receptiveness
• Maintain a safe and educational environment for students and staff
• Adhering to a schedule to maintain timely transitions for students and staff members
• Provide clerical work such as filing papers, making copies, scheduling conference
• Certifications and training, CPR Certified requirement to work with children

High School Diploma – Hillsborough High School (2011)

Nursing – Hillsborough Community College

LPN Program in Vocational – Ultimate Medical Academy (2015)

ADN in Registered Nursing – New Jersey College of Nursing