Topacio Urraca

PRS Level 2 Case Manager - Rising Ground - New York

(2026-05)

Provide ongoing support to UC and their sponsors after reunification
Complete all mandated assessments and home visits on a monthly basis or more frequently as needed, depending on the family's needs and the complexity of the case
Conduct safety plans and supervision plans as needed
Connect sponsors and children to community resources, coordinating services related to placement, stability, immigration proceedings, legal, education, medical, and mental health services, family stabilization, counseling, youth programming, as needed
Maintain accurate, timely documentation and case records in compliance with program and federal requirements
Collaborate with stakeholders involved in the child's case, including schools, legal service providers, and extracurricular activity coordinators, to ensure services are tailored to the child's needs.

Case Manager - Rising Ground / Leaks & Watts - New York

(2023-01 - 2026-05)

Managed a caseload of 8 youth, coordinating social services to ensure comprehensive support and positive outcomes
Connect youth and families with community resources and support services to enhance their well-being and overall quality of life
Maintained complete and accurate client files ensuring compliance with agency and regulatory standards
Ensure compliance with ORR and OCFS regulations by maintaining accurate documentation and monitoring case activities

Assistant - Pontificia Universidad Católica Madre & Maestra (PUCMM) - Dominican Republic

(2018-01 - 2022-04)

Prepared and evaluated 10+ quotations, ensuring, accuracy, completeness, and compliance with organizational requirements
Maintained and organized company records, ensuring accuracy and confidentiality
Maintained accurate client records and performed data entry tasks, ensuring up-to-date information for reporting and compliance
Coordinate with vendors and internal teams to track orders and resolve delivery issues

Administrative Assistant - Telecanal 28 - Dominican Republic

(2013-01 - 2016-04)

Prepared and managed 10+ lease agreements, processed client payments, and coordinated all documentation to ensure operations
Coordinate office operations, including ordering supplies and supporting daily workflow
Processed invoices, tracked expenses, and assisted with basic bookkeeping tasks
Supported administrative and financial processes, including invoice tracking and expense coordinating
Coordinated meetings and events, ensuring all logistics were handled smoothly and effectively

About