Topacio Urraca

Psychology professional and dedicated Case Manager with 3+ years of experience supporting youth and families through effective resource coordination and comprehensive care planning.

PRS Level 2 Case Manager - Rising Ground - New York

(2026-05)

• Provide ongoing support to UC and their sponsors after reunification
• Complete all mandated assessments and home visits on a monthly basis or more frequently as needed, depending on the family's needs and the complexity of the case
• Conduct safety plans and supervision plans as needed
• Connect sponsors and children to community resources, coordinating services related to placement, stability, immigration proceedings, legal, education, medical, and mental health services, family stabilization, counseling, youth programming, as needed
• Maintain accurate, timely documentation and case records in compliance with program and federal requirements
• Collaborate with stakeholders involved in the child's case, including schools, legal service providers, and extracurricular activity coordinators, to ensure services are tailored to the child's needs.

Case Manager - Rising Ground / Leaks & Watts - New York

(2023-01 - 2026-05)

• Managed a caseload of 8 youth, coordinating social services to ensure comprehensive support and positive outcomes
• Connect youth and families with community resources and support services to enhance their well-being and overall quality of life
• Maintained complete and accurate client files ensuring compliance with agency and regulatory standards
• Ensure compliance with ORR and OCFS regulations by maintaining accurate documentation and monitoring case activities

Assistant - Pontificia Universidad Católica Madre & Maestra (PUCMM) - Dominican Republic

(2018-01 - 2022-04)

• Prepared and evaluated 10+ quotations, ensuring, accuracy, completeness, and compliance with organizational requirements
• Maintained and organized company records, ensuring accuracy and confidentiality
• Maintained accurate client records and performed data entry tasks, ensuring up-to-date information for reporting and compliance
• Coordinate with vendors and internal teams to track orders and resolve delivery issues

Administrative Assistant - Telecanal 28 - Dominican Republic

(2013-01 - 2016-04)

• Prepared and managed 10+ lease agreements, processed client payments, and coordinated all documentation to ensure operations
• Coordinate office operations, including ordering supplies and supporting daily workflow
• Processed invoices, tracked expenses, and assisted with basic bookkeeping tasks
• Supported administrative and financial processes, including invoice tracking and expense coordinating
• Coordinated meetings and events, ensuring all logistics were handled smoothly and effectively

Bachelor of Arts - Psychology - Pontificia Universidad Católica Madre & Maestra (PUCMM) (2021-06)

Case Management in Child Protection - Alison (2026-04)

Psychological First Aid (PFA) Online - NCTSN Learning Center (2026-01)

Adult English Language & Literacy - Bronx Library Center (2023-12)

Intermediate and Advance English Program - Dominico Americano (2017-12)