Torian Drain

High energy professional and dedicated individual seeking an entry level position with a stable company offering career advancement. Authorized to work in the US for any employer.

Quality Assurance Technician - Premium Waters - Greeneville, TN

(2025-02)

• Conducts daily and quarterly microbiological tests to ensure product safety and compliance.
• Performs wet chemical analyses on products to verify composition and quality standards.
• Carries out routine quality checks and equipment calibrations to maintain accuracy and consistency.
• Maintains detailed and accurate quality records and forms; participates in facility cleaning as needed.
• Executes daily plant walkthroughs, monitoring Presage quality parameters and ensuring cleanliness.
• Documents and investigates process deviations and non-conformances (NCRs).
• Oversees and verifies the implementation of corrective and preventive actions (CAPAs).
• Ensures compliance with corporate GMP policies across plant operations.
• Maintains and tracks chemical inventory, ensuring safe and adequate stock levels.
• Communicates effectively at all organizational levels, fostering collaboration and clarity.

Quality Control Technician - Leclerc - Blountville, TN

(2019-01 - 2025-02)

• Inspect day to day quality and food safety activities
• Communicate QC expectations to production personnel. Monitor GMP
• Ensure employees adhere to manufacturing, hygiene and sanitation standards
• Perform pre-op inspections at the start of shift
• Product metal detector X-ray checks and material camera checks
• Maintain a clean and safe work environment.
• Perform other duties as assigned.

Customer Service Representative - Advanced Center Technologies - Boones Creek, TN

(2017-09 - 2018-12)

• Averaged 250 per day meeting quota
• Provide prompt customer support with a professional, friendly and patient attitude
• Proactively memorized companies policies and services
• Politely addressed any customers complaints, only escalating to management when necessary
• Listened, diagnosed and resolved issues and guiding users through step by step solutions.

Appointment Scheduler - Ultimate Domains Weight Loss Agents - Cooper City, FL

(2015-06 - 2016-06)

Manage inbound calls, schedule patients for weight loss surgery, provide top customer and patient service via phone calls, emails, text messages, etc.

Customer Service Representative (Project-based) - Global Response Corporation

(2013-09 - 2015-05)

Provided customer service to numerous shared accounts for customers from placing online orders to having problems with their products. Explain policies, regulations and rate structures. Answered questions regarding status of various accounts and attend to problems and complaints on the phone or written correspondence.

Server and Host - Denny's Restaurant

(2011-11 - 2014-05)

• Thorough knowledge of menu offerings, breakfast, lunch, dinner and desserts
• Provide courteous, professional and personalized service at all times.
• Deliver and properly serve food and beverages in a timely manner.
• Greet and welcome guest in a pleasant and professional manner upon boarding and escort to respective tables.

Bartender and Server - Seminole Hard Rock

(2008-08 - 2010-12)

Maintained outstanding customer service processing food and alcoholic sales quickly, accurately and efficiently, cash register operations and safeguarding company assets. Handling all cash and credit card transactions in store environment. Balanced cash draw at close of shift.

Diploma - Art institute of Fort Lauderdale (2005 - 2007)

Cheshire High School