Traci C.

Results-driven Release & Change Management leader with ITIL 4 certifications and 15+ years of experience defining and executing enterprise-wide release governance strategies across federal, financial, and technology sectors. Expert in orchestrating complex release trains across independent teams, managing centralized release calendars to synchronize deployments, and identifying collision risks to prevent production outages. Deep knowledge of SDLC, Agile (SAFe), and DevOps principles with hands-on experience integrating CI/CD pipelines into release management frameworks, Cloud, GitHub, ServiceNow, and SharePoint.

Skilled in root cause analysis, risk management, rollback planning, and leveraging data-driven insights to optimize release outcomes and protect service availability.

Lead IT Change Enablement Manager at DMI, Inc. — Federal Deposit Insurance Corporation (FDIC) (2021-06 – 2026-06)

• Led enterprise-wide change governance strategy, defining standards and operating models for how software and infrastructure changes move from development to production across the FDIC IT environment.
• Managed the centralized change and release calendar-of-record, synchronizing deployments across independent teams and ensuring infrastructure and test environments were ready prior to each release window.
• Identified collision risks where overlapping change and releases could cause outages, coordinating impact assessments and determining optimal rollback and recovery paths to protect service availability.
• Led digital transformation of Release Management by integrating Agile and DevOps principles into release trains using ServiceNow Digital Product Release (DPR) and CI/CD pipeline orchestration.
• Coordinated end-to-end deployment activities for 3,500+ annual change requests, achieving a 95%+ success rate and reducing incident tickets by 20% through proactive risk identification and dependency management.
• Facilitated Change Advisory Board (CAB) meetings for cross-team change prioritization and design reviews; conducted Post Change Reviews (PCR) to perform root cause analysis on unsuccessful change and release deployments.
• Produced weekly and monthly change and release performance reports tracking KPIs and SLAs; delivered executive briefings and strategic roadmap updates to senior agency and contract leadership.
• Collaborated with cybersecurity, development, and operations teams to enforce governance, security standards, and release policies.
• Developed and maintained Change management documentation including SOPs, work instructions, policies, runbooks, and training materials; conducted 100+ annual training sessions via SharePoint to drive release process adoption.

Lead IT Configuration / Change Management Analyst at Venesco, LLC — NASA HQ HITSS (2019-01 – 2021-06)

• Led onboarding and implementation of ServiceNow Change platform for NASA, establishing release and change governance processes aligned to ITIL service management standards and SLA requirements.
• Coordinated release planning and change management activities across multiple platforms including Jira, GitHub, IBM RAM, Clarity PPM, and AART, ensuring alignment between Agile development and IT operations teams.
• Maintained release schedules and change calendars; liaised with stakeholders to synchronize deployments and prevent service conflicts across NASA IT infrastructure.

Lead IT Configuration Analyst at InfoSys BPO US — SunTrust Mortgage (2017-09 – 2019-01)

• Managed software release lifecycle for SaaS mortgage platform in an Agile/Kanban environment using VersionOne/TFS and HP ALM; coordinated release trains, sprint reviews, vendor code deployments, and break/fix releases.
• Utilized IBM MAXIMO for deployment scheduling; conducted migrations and configurations within BKFS LoanSphere and CA Harvest SCM, supporting continuous delivery principles and SDLC governance.

VP, Business Consultant & Technical Delivery Lead at Bank of America Merrill Lynch (2010-11 – 2017-09)

• Managed end-to-end release and change governance for CashPro Invest, a global multi-million dollar investment platform, overseeing deployment activities, FTP B2Bi migration, and release coordination across distributed teams.
• Led Business Continuity and Disaster Recovery (BC/DR) exercises, ensuring rollback and recovery paths met RPO and RTO objectives; mitigated P1/L1 production incidents using Jira, IBM MAXIMO, BMC Remedy, and HP QC.

B.A. in Political Science – The Ohio State University

Certification Course in CCNA – Wake Technical Community College

Certification Course in PMP – University of Central Florida