Tracy Cole

Experienced investigations and compliance professional with nearly 12 years of federal background investigation experience and extensive experience conducting interviews, researching and verifying records, gathering and analyzing facts, identifying discrepancies, documenting investigative findings, and managing sensitive information. Proven ability to independently manage investigative assignments, evaluate information from multiple sources, conduct applicant and source interviews, review civil and criminal records, and prepare accurate written documentation in accordance with federal requirements. Additional experience supporting federal services, compliance documentation, procurement, project administration, data analysis, stakeholder communication, and confidential records management.

Skilled in Microsoft Office Suite, Power BI, PACER, REJIS, online court-record research, and multiple records/database systems. Recognized for sound judgment, confidentiality, attention to detail, professionalism, analytical thinking, and managing multiple priorities and deadlines.

Federal Background Investigator / Record Searcher / Military Record Reviewer - USIS INVESTIGATIONS - Washington, D.C., Virginia, and Oklahoma

(2002-10 - 2014-08)

• Conducted complex federal background investigations in accordance with federal regulations and investigative requirements to support government security-clearance eligibility determinations.
• Independently planned and managed investigative assignments involving multiple subjects, sources, records, interviews, investigative leads, and deadlines.
• Gathered preliminary and supporting investigative information to determine facts, identify discrepancies, resolve information gaps, and determine when additional investigative research was required.
• Scheduled and conducted investigative interviews with security-clearance applicants, employers, professional references, personal references, neighbors, government personnel, and other relevant sources.
• Interviewed individuals from diverse professional backgrounds, including senior military personnel, government employees, attorneys, physicians, judges, and other professionals.
• Evaluated testimonial information and compared statements with records and other investigative information to identify inconsistencies, omissions, or areas requiring further development.
• Researched, obtained, reviewed, and verified civil and criminal records through municipal courts, government agencies, public-record sources, and electronic databases.
• Conducted record searches and military-record reviews to obtain information required for federal investigative cases.
• Analyzed investigative information from multiple sources and documented relevant facts clearly, objectively, accurately, and in accordance with established federal investigative standards.
• Prepared detailed written investigative reports and case documentation for review and use in government security-clearance eligibility determinations.
• Maintained confidentiality and safeguarded highly sensitive personal, investigative, and government-related information.
• Managed multiple investigative cases simultaneously while meeting quality, timeliness, accuracy, and documentation requirements.
• Worked independently in field and remote environments while maintaining communication regarding investigative assignments and case status.
• Conducted investigative work involving federal agencies and military installations in multiple geographic areas, including Washington, D.C., Virginia, and Oklahoma.
• Previously held a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with polygraph.

Procurement Coordinator - LION GATE, CSG

(2025-07 - 2025-11)

• Maintained accurate procurement records, spreadsheets, supporting documentation, and project information for audits, reporting, and management review.
• Reviewed information for completeness and accuracy and identified discrepancies requiring correction or follow-up.
• Maintained detailed meeting minutes and documentation used to track actions, decisions, issues, and project status.
• Coordinated meetings and communicated with internal and external stakeholders concerning project activities and outstanding requirements.
• Supported project leadership with documentation, research, administrative operations, and special assignments while managing multiple deadlines.

Vendor Management - ACCENTURE FEDERAL SERVICES

(2022-06 - 2023-01)

• Supported vendor-management and compliance activities within a federal services environment.
• Reviewed vendor documentation, invoices, subcontractor records, and timesheets for accuracy, completeness, and compliance with established requirements.
• Investigated and reconciled discrepancies between subcontractor timesheets and invoice billing before submission for payment.
• Used Power BI to develop and review invoice-payment tracking information and communicate status updates to internal stakeholders.
• Maintained accurate documentation and supported onboarding and compliance tracking for project vendors.
• Worked with internal stakeholders to resolve documentation and data issues while maintaining accurate records.

Applications Support Specialist II - NEXTGEN HEALTH

(2020-01 - 2020-11)

• Reviewed incoming healthcare billing and claims-related issues and evaluated information to determine appropriate resolution or escalation.
• Assessed support tickets for accuracy, completeness, severity, and eligibility for escalation to Tier 3 support.
• Documented issues, findings, actions, and resolution information accurately within electronic systems.
• Handled confidential customer and healthcare-related information with discretion and professionalism.
• Communicated with customers and internal departments to gather information and resolve complex service issues.

Project Administrator - KWAME BUILDING GROUP

(2018-01 - 2019-03)

• Reviewed and maintained project, purchasing, payroll, and compliance documentation.
• Prepared and managed purchase-order requests and supporting records.
• Reviewed certified payroll documentation for compliance with Missouri Prevailing Wage requirements.
• Identified documentation discrepancies and coordinated corrections to support accurate reporting and regulatory compliance.
• Maintained organized project records while supporting multiple projects and deadlines.

Academic Counselor - WEBSTER UNIVERSITY

(2017-01 - 2018-01)

• Conducted confidential meetings with students to gather information, evaluate circumstances, identify concerns, and determine appropriate courses of action.
• Reviewed academic information and records to evaluate student progress and resolve issues.
• Maintained confidential student records and documented interactions accurately.
• Coordinated with university departments and stakeholders to address student concerns and support appropriate resolutions.

Master of Arts - Business & Organizational Security Management - Webster University (2017)

Graduate Certificate - Project Management - Webster University (2018)

Bachelor of Arts - Criminal Justice, Minor in Psychology - University of Missouri–St. Louis (2003)