Trecia Wright

Resourceful customer-focused professional with 20+ years of experience in customer support, digital marketing, and CRM management. Proven success in driving business growth through SEO, lead generation, and social media campaigns. Skilled in resolving complex issues, optimizing website operations, and building long-term client relationships across diverse industries. Authorized to work in the US for any employer.

MARKETING MANAGER at Hawley Services, Inc. (2026-01 – Present)

• Manage website operations, automations, SEO initiatives, and branded communications to increase online visibility and engagement.
• Support customer engagement and drive business growth through targeted digital outreach strategies.

DIGITAL MARKETING SPECIALIST at Gracehost.net (2018-09 – 2025-08)

• Achieved Page 1 search engine rankings for clients by optimizing blog posts, location services, FAQs, and original content using SEO best practices.
• Customized Joomla and WordPress CMS templates to enhance website functionality and client satisfaction.
• Increased sales revenue by executing successful lead generation campaigns using CRM pipelines.
• Launched and led social media identity campaigns, improving client visibility and relevance in the marketplace.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE at Humana – Work at Home (2024-09 – 2025-06)

• Provided seamless support across phone, text, and email channels, ensuring high customer satisfaction.
• Addressed benefit questions and educated members, improving member understanding of services.
• Complied with defined policies and guidelines to maintain service quality and regulatory standards.
• Consistently met metric goals and collaborated with team lead to implement strategies for weekly improvement.

SEASONAL CALL CENTER CUSTOMER SERVICE AGENT at Gardens Alive! (2023-02 – 2024-07)

• Built strong relationships with new and returning customers using effective soft skills.
• Maintained current product knowledge to provide tailored recommendations and solutions, increasing customer satisfaction.
• Navigated multiple software applications simultaneously while tracking follow-up tasks to ensure smooth order processing.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE at The Auto Club Group (2017-08 – 2018-09)

• Supported corporate objectives for new member enrollment by maintaining impeccable follow-through using CRM and planning enrollment events to educate potential members.
• Dispatched service providers using current member profiles and identified upsell opportunities to increase revenue.
• Coordinated community outreach events and programs to promote brand awareness and member engagement.

CONTENT SPECIALIST at Expert Web Professionals (2016-01 – 2017-08)

• Created Joomla website content to enhance user engagement and SEO performance.
• Created LMS training courses to support client education and onboarding.
• Applied SEO techniques to improve website ranking and visibility.

PSYCHOLOGY (THIRD YEAR) in Psychology – Ferris State University (2022-08 – 2024-12)

HEALTHCARE ADMINISTRATION (ASSOCIATE) in Healthcare Administration – University of Phoenix – Online Campus (2010-05 – 2011-06)