Troy Phillips

Experienced IT Specialist with over 15 years of hands-on expertise in IT infrastructure, systems administration, and end-user support. Skilled in deploying and managing Microsoft Intune, Azure, and Microsoft 365 environments. Adept at troubleshooting network systems, administering cloud-based solutions, and collaborating with MSPs for scalable technology solutions. Proven ability to lead technical initiatives, support enterprise environments, and provide exceptional service delivery.

Network Support Technician - Jackson County, Missouri - Kansas City, MO

(2022-10)

• Administer Intune and Azure environments for device management and security compliance.
• Serve as the Intune Endpoint Administrator, deploying MDM devices via Windows Autopilot (White Glove).
• Convert MSI files to Win32 apps for targeted software deployment using group policies.
• Collaborate with MSPs (Logicalis, Converged One) for Intune remediation scripting.
• Support O365, Active Directory, DNS, DHCP, and network peripherals.
• Provide remote support through Manage Engine and manage Adobe Cloud environments.
• Troubleshoot Apple and Android devices, Cisco IP phones, and VPN connectivity issues.

Lead E-Commerce Computer Technician - Goodwill Industries - Kansas City, MO

(2022-01 - 2022-08)

• Managed daily tech operations in the computer department.
• Refurbished and tested hardware including PCs, iPads, gaming consoles, and laptops.
• Installed and configured Windows, Linux, and macOS; handled firmware updates.

Field Service Technician - CVS Health - Kansas City, MO

(2010-06 - 2022-07)

• Provided remote and onsite support for POS systems, printers, and phone systems.
• Conducted server disaster recovery and installed network hardware (routers, switches, APs).

Field Service Technician - NCR Corporation - Kansas City, MO

(2007-02 - 2010-06)

• Delivered break/fix and software upgrade services for POS systems and kitchen display servers.

High School Diploma