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Dynamic professional specializing in customer engagement and membership sales, enhancing traveler experiences while ensuring compliance with security protocols. Successfully resolved conflicts and improved service evaluations, leading to increased membership enrollments. Demonstrated ability to uphold exceptional service standards in high-pressure situations.

Conscientious physical therapy student with strong communication skills and a commitment to rehabilitative care, proficient in maintaining a clean clinic environment and supporting patients effectively.

Ambassador at CLEAR (2024-06 – Present)

Created delightful and positive customer experiences for all travelers in airport, enhancing overall satisfaction and loyalty.

• Created delightful and positive customer experiences for all travelers in airport, enhancing overall satisfaction and loyalty
• Addressed traveler and member concerns promptly, escalating issues when necessary to ensure timely resolution
• Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security
• Collaborated with leadership to assess sales and service opportunities, identifying strengths and areas for growth to expand CLEAR's membership base

Wheelchair Agent at Airport Terminal Management (ATM) (2023-10 – 2024-05)

Coordinated with dispatcher and gate agents to facilitate timely assistance for wheelchair passengers.

• Coordinated with dispatcher and gate agents to facilitate timely assistance for wheelchair passengers
• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident
• Provided information and directions to passengers, enhancing overall travel experience
• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public
• Ensured compliance with TSA screening regulations to maintain security at checkpoints
• Documented incidents and unusual events during passenger transport to ensure safety and compliance

Physical Therapy Aide in Physical Therapy – Southern California Regional Occupational Center (2026-06)

High School Diploma – American College of Commerce & Technology (2017-07)