Unique Boyce

Human Services professional and Substance Abuse Counselor-in-Training (SAC-IT) with experience in case management, care coordination, crisis intervention, client advocacy, and community resource navigation. Skilled in conducting assessments, developing individualized service plans, and supporting individuals and families through trauma-informed, person-centered care across diverse settings.

HR Assistant at Winter Services (2023-11 – Present)

• Coordinated service requests, scheduling, and client communication in a fast-paced service environment.
• Maintained detailed records, contracts, and documentation with high accuracy and compliance.
• Conducted client needs assessments and follow-up coordination for service completion.
• Supported operational planning and workflow organization across multiple service requests.

Community Support Worker at MHSI (2022-04 – 2023-10)

• Managed client caseloads and developed individualized support plans.
• Connected clients with housing, employment, transportation, medical, and community resources.
• Electronically maintained client records, case notes, and documentation.
• Participated in community outreach and advocacy efforts.
• Responded to crisis situations and supported client goal achievement.

Case Manager at Maximus FSET (2021-09 – 2022-04)

• Assisted participants with benefits enrollment, program eligibility, and service navigation.
• Monitored progress toward employment and self-sufficiency goals through structured case management.
• Maintained accurate case documentation and compliance with program requirements.
• Provided ongoing follow-up and support to ensure successful program outcomes.

Collection Specialist Manager at Dovenmuehle Mortgage (2020-05 – 2021-09)

• Assisted customers with hardship programs, repayment plans, and loan servicing options.
• Maintained compliance with industry regulations and documentation requirements.
• Communicated with clients to assess needs and provide appropriate service options.
• Managed sensitive financial cases requiring problem-solving and customer support under pressure.

Associate of Applied Science in Community Health and Social Work – Milwaukee Area Technical College (MATC) (2023-08 – 2026-05)