Samantha Walker

Licensed Cosmetologist and customer service professional with strong experience in tax preparation, retail sales, and client-facing service roles. Skilled in client relations, financial document handling, and high-volume customer environments. Currently expanding barbering skills through hands-on practice and independent training while operating a personal cosmetology practice.

Tax Specialist / Customer Service Associate at Jackson Hewitt (2026-01 – Present)

• Schedule appointments and manage administrative office tasks
• Prepare federal and state tax returns using tax preparation software
• Provide customer service in-office and remote environments
• Verify client documentation and ensure compliance with tax regulations
• Assist clients with document intake and refund processing
• Process tax advance loans and refund and financial inquiries
• Maintain confidentiality of financial records and sensitive data

Self-Employed Cosmetologist / Barber Apprentice at Self-Employed (2025-04 – Present)

• Perform cosmetology services including braiding, styling, silk presses, natural hair services and chemical treatments
• Provide barbering services in training including fades, clipper cutting, and lineups
• Conduct client consultations and maintain service records
• Manage scheduling, payments, and business operations
• Ensure sanitation compliance with state cosmetology regulations
• Build and retain repeat customer relationships and repeat clientele through quality service

Part-Time Caregiver / Respite Worker at United Tax Service As Fiscal Agent (2025-01 – Present)

• Provide compassionate, reliable care and supervision for an individual with special needs
• Assist with daily routines, personal needs, meals, and age-appropriate activities
• Provide companionship and encourage independence through structured activities
• Support participation in community activities and outings when appropriate
• Maintain a safe, supportive, and comfortable environment
• Communicate with family members regarding daily activities, needs, and progress
• Provide respite support to help relieve the primary caregiver while maintaining consistent quality care

Beauty Consultant at Sally Beauty (2024-01 – 2025-12)

• Assisted customers with product selection for hair, skin, and cosmetics
• Processed sales transactions and handled cash register operations
• Maintained merchandising, inventory, and store presentation
• Delivered product education and customer recommendations

Customer Service Associate at Speedway LLC (2022-01 – 2024-12)

• Processed transactions and provided fast-paced customer service
• Supported food service preparation and store operations
• Handled cash register balancing and daily sales tasks
• Maintained cleanliness and stocking standards

Customer Retention Specialist at Spectrum (2016-01 – 2017-12)

• Resolved customer service issues and handled inbound calls
• Retained customers through service solutions and negotiation
• Met performance metrics in call handling and satisfaction

Licensed Cosmetologist in Cosmetology – Paul Mitchell School (2025-01)

CNC Machine Operator Certification in CNC Machine Operations – Gateway Technical College

High School Diploma – Project STAY Senior Institute