Unique W

Compassionate and dependable professional with experience in customer service, healthcare support, technical support, food service, entrepreneurship, and volunteer service supporting women and families experiencing homelessness. Skilled in relationship building, documentation, confidentiality, conflict resolution, crisis de-escalation, and providing respectful support to diverse populations.

Bar Cook at Good Brothas Bar & Grill

• Provided exceptional customer service in a fast-paced environment.
• Worked collaboratively with team members while maintaining health and safety standards.
• Assisted with training new employees.

Owner / Operator at Unique Fusions LLC

• Operate a personal chef and catering business.
• Manage scheduling, purchasing, budgeting, and customer relationships.
• Provide dependable, personalized service to clients.

Volunteer Resident Support Assistant at Bethany House Services

• Welcomed and assisted women and families experiencing homelessness in a respectful, supportive environment.
• Helped maintain a safe, welcoming atmosphere for residents and visitors.
• Built trusting relationships while maintaining professionalism and confidentiality.
• Worked collaboratively with staff and volunteers to support resident needs.

IT Service Desk Representative at Progressive

• Resolved technical issues through active listening and problem-solving.
• Maintained accurate documentation and confidentiality.

Inbound Contact Representative at Humana

• Assisted healthcare members with empathy and professionalism.
• Explained benefits and resolved complex customer concerns.

PUA Adjudicator at State of Ohio

• Reviewed sensitive cases with attention to detail.
• Communicated decisions professionally and compassionately.

IS Service Center Representative at TriHealth

• Provided technical support in a healthcare environment.
• Supported efficient workflow improvements.

Culinary Arts – Cincinnati State Technical & Community College