Urathi Mohankrishna

Salesforce Developer with 6+ years of hands-on experience designing, developing, integrating, and supporting enterprise Salesforce solutions across Healthcare, Life Sciences, E-Commerce, and Customer Service, with strong expertise in Apex, LWC, SOQL/SOSL, Flow, and Salesforce platform development. Strong hands-on expertise in Lightning Web Components (LWC), Apex Classes, Triggers, Batch/Queueable/Scheduled Apex, JavaScript, HTML5, CSS3, SLDS, and Lightning Data Service, building scalable, reusable, and high-performance applications while following Governor Limit and bulkification best practices. Extensive experience developing Salesforce integrations using REST/SOAP APIs, Apex Callouts, Named Credentials, JSON/XML, and asynchronous processing, with robust exception handling, logging, validation, and secure communication with external enterprise systems.

Experienced across Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ, delivering customer-facing applications, service workflows, complex pricing/quoting solutions, business-process automation, and enterprise CRM capabilities. Hands-on experience with Einstein Bot, Omni-Channel, and Flow automation, including conversational self-service, intelligent routing, bot-to-agent escalation, Screen/Record-Triggered Flows, approval processes, and Apex-driven automation. Strong end-to-end Salesforce SDLC experience covering solution design, development, Apex testing, integration testing, QA/UAT, code reviews, CI/CD, deployment, production troubleshooting, and performance optimization using Salesforce DX/CLI, VS Code, Git/GitHub, JIRA, and Agile/Scrum.

Salesforce Developer - Sharecare - Atlanta – Remote

(2026-05)

Developing Salesforce solutions for healthcare operations supporting medical/Rx claims, member eligibility, provider, and population-health data. Responsible for Apex/LWC development, API integrations, asynchronous processing, workflow automation, data reconciliation, and production support across enterprise healthcare systems.

• Developed reusable Lightning Web Components (LWC) using JavaScript, HTML5, CSS3, SLDS, Lightning Data Service, and Apex to provide operational users access to member, eligibility, provider, claims, and processing-status information.
• Built scalable backend functionality using Apex Classes, Triggers, SOQL/SOSL, Custom Metadata, and reusable trigger frameworks, applying bulkification and Governor Limit best practices for high-volume healthcare processing.
• Developed enterprise integrations using REST/SOAP APIs, Apex Callouts, Named Credentials, and JSON/XML, incorporating validation, exception handling, logging, and failure tracking for reliable communication with external healthcare systems.
• Implemented Batch Apex, Queueable Apex, and Scheduled Apex for high-volume claims/member processing, scheduled reconciliation, integration workloads, and background processing.
• Built data-validation and reconciliation logic using Apex and SOQL to identify missing records, field-level discrepancies, identifier mismatches, duplicates, and crosswalk/mapping issues across claims, eligibility, member, and provider data.
• Automated healthcare operational workflows using Record-Triggered/Screen Flows, Invocable Apex, Custom Metadata, validation rules, and notifications, while enforcing secure access through Permission Sets, OWD, Sharing Rules, and Field-Level Security (FLS).
• Gained exposure to Salesforce Agentforce and Generative AI capabilities, including Prompt Builder, Agent Actions, LLM/API integration patterns, and RAG/grounding concepts, evaluating AI-driven automation opportunities for healthcare service and data workflows.
• Provided production support and root-cause analysis across LWC, Apex, Flow, APIs, asynchronous jobs, and data discrepancies; supported Apex testing, UAT, code reviews, Git/GitHub deployments, and post-production validation with engineering and QA teams.

Salesforce Developer - Johnson & Johnson - New Jersey, NJ

(2024-01 - 2026-04)

Developed Salesforce Sales Cloud and CPQ solutions supporting Life Sciences commercial operations, including medical-device product configuration, pricing, quoting, discount approvals, and contract workflows. Delivered custom functionality using LWC, Apex, Flow, CPQ, and enterprise API integrations.

• Built interactive Lightning Web Components (LWC) for healthcare accounts, opportunities, product selection, quote preparation, and approval activities using JavaScript, HTML, CSS, SLDS, Apex, and Lightning Data Service.
• Customized Salesforce CPQ for medical-device product catalogs by configuring Product Bundles, Features, Options, Configuration Attributes, Product Rules, and dependencies to support complex product combinations.
• Implemented sophisticated pricing and discount logic using Price Rules, Discount Schedules, Contracted Pricing, and CPQ calculation logic to accommodate customer-specific pricing, volume discounts, negotiated rates, and commercial exceptions.
• Enhanced the Quote Line Editor (QLE) with validations and controls around product selection, quantities, pricing adjustments, discount thresholds, and incompatible product combinations, improving quote accuracy before submission.
• Developed reusable Apex service classes, controllers, trigger handlers, Queueable Apex, SOQL/SOSL, and Custom Metadata-driven logic to handle complex business requirements beyond standard Salesforce and CPQ functionality.
• Automated the Opportunity → Product Configuration → Pricing → Quote → Approval → Contract lifecycle using Sales Cloud, Salesforce CPQ, Flow, Apex, and approval processes, reducing manual activities across commercial operations.
• Integrated Salesforce with external product, pricing, customer-master, and enterprise systems through REST/SOAP APIs, Apex Callouts, Named Credentials, JSON/XML processing, and asynchronous integration patterns.
• Supported end-to-end engineering and release activities through Apex unit testing, HTTP callout mocks, CPQ regression testing, code reviews, SIT/UAT, defect resolution, CI/CD deployments, production validation, and collaboration with sales, pricing, product, integration, and QA teams.

Salesforce Developer - LTIMindtree - India

(2021-10 - 2023-08)

Developed Salesforce Experience Cloud solutions for Amazon's Digital & Device Forum (D2AS), a customer-facing support community for Amazon products and services. Delivered LWC/Apex functionality, Einstein Bot, Omni-Channel, API integrations, automated forum monitoring/alerts, and production enhancements to improve self-service and platform reliability.

• Developed and enhanced customer-facing Lightning Web Components (LWC) and Experience Cloud pages using HTML5, CSS3, JavaScript, SLDS, Lightning Data Service, Apex, and SOQL, supporting forum navigation, Recent Posts, member profiles, user interactions, dynamic content, and responsive community experiences.
• Built reusable server-side functionality using Apex Classes, Controllers, Triggers, Batch Apex, Queueable Apex, Scheduled Apex, SOQL/SOSL, Maps, Sets, and wrapper classes, applying bulkification, exception handling, reusable design patterns, and Governor Limit optimization.
• Engineered a proactive forum-health monitoring framework using Batch Apex and Scheduled Apex that executed every 30 minutes