Val Pejic

Quality Control: Experience in process improvement, quality assurance, operations, data management, automation, and cross functional project support. Proven ability to identify operational inefficiencies, develop and implement improved processes, strengthen quality controls and solving problems in a timely manner.

QC Specialist II / Individual Contributor at Upgrade, Inc. (2021-08 – 2026-07)

• Supported numerous department wide process improvement and automation projects from inception, including Logic Guide, automated Google Sheets, daily work assignment tools, color-coded work distribution models, and broad team workflow distribution systems.
• Identified opportunities to shorten repetitive processes and improve operational efficiency
• Collaborated with cross-functional teams to enhance processes and procedures, helping improve accuracy, and performance.
• Participated in and supported JIRA-based projects across multiple leadership sectors, helping coordinate workflow changes, track project requirements, identify process issues, and support the implementation of operational improvements.
• Supported the development and improvement of employee training processes, helping teams adapt to new systems, automation, procedures, and organizational changes.
• Monitored operational workflows and emerging issues to identify potential risks, anticipate future business needs, and recommend process improvements.
• Built strong work professional relationships by serving as a collaborative resource between frontline operations, leadership, analysts, and other business functions.

Risk and Compliance Specialist / Quality Control at Uber Technologies (2017 – 2020)

• Delivered high-quality service across multiple platforms for partners while demonstrating urgency, professionalism, attention to detail, and empathy as part of the BGC team.
• Communicated and reported project updates and operational issues to internal leadership.
• Effectively worked both independently and within team environments while consistently maintaining performance expectations.
• Managed daily tasks including Jira adjudications, email follow-ups, and quality-control activities in a fast-changing operational environment.
• Adapted quickly to changing processes, procedures, and business priorities.
• Focused on creating positive partner experiences that supported long-term brand loyalty and trust in Uber.

Payment Analyst at Ports America / Ajilon (2016-03 – 2016-06)

• Prepared customer invoices using data submitted electronically and manually from multiple business units.
• Entered invoice data accurately and efficiently into appropriate billing databases and completed required statistical reports.
• Verified and reconciled billing documentation while working closely with Operations and Billing Supervisors to ensure accuracy and timely invoice delivery.
• Prepared detailed invoices according to established specifications and distributed them to customers and internal Ports America staff according to schedule.
• Processed invoice adjustments based on requests from supervisors and senior billing specialists.
• Reconciled payroll data and employee hours to ensure accurate records.
• Supported month-end closing activities, including calculations of accruals for unbilled revenue.

Associate Degree – Phoenix College