Vanessa Henry

To obtain a position that will provide professional challenges, responsibilities and advancement commensurate with my abilities, experiences and value to your organization.

Dispatch Coordinator at MNX, A UPS Company (2024 – Present)

Receiving and processing shipment orders, assigning drivers based on availability and route optimization, and scheduling pick-up and delivery times. Utilizing dispatch software to create efficient delivery routes considering traffic, weather conditions, and driver schedules. Maintaining accurate records of shipment details, driver status, and dispatch activity within the system. Monitoring driver logs, ensuring compliance with DOT regulations, and addressing any potential compliance issues.

Annual Enrollment Customer Service Representative at Empyrean Benefits Solutions (2022-08 – 2023-02)

CSR's provide high quality client and member focused service using knowledge of plans, products, systems and procedures to meet and exceed client and member expectations. CSR's answer questions and resolve issues, in reference to health and wellness benefits via phone, email and chats. CSR's handle a wide variety of calls, identify service problems, and i initiate appropriate action to resolve problems.

Utilize systems to track all events and outcomes and educate customers on a daily basis though routine calls.

Class A CDL Truck Driver/ Dispatcher at Reality Trucking (2020-12 – 2022-09)

Maintain daily local routes with Refrigerated and Dry Van. Along with Hot Shot Gooseneck 40 ft flatbed. Complete daily log books, conducting Pre trip and post trip before and after every route.

Class A CDL Student at Stevens CDL School (2020-10 – 2020-11)

120 hours of behind the wheel training. Pre-trip inspection procedure, log book keeping, and federal motor carrier regulations. Obtained a Class A CDL with Tanker and Hazmat endorsements.

Customer Service Account Specialist at Wholesome Sweeteners (2017-12 – 2019-11)

Processing 20 to 30 product orders daily. Work with freight carriers to ensure orders are delivered promptly and on schedule. Completing invoices, BOL and COA. Assisting Operations to successfully move product to cross country warehouses. Resolve customer service issues with consumers via phone and email. Assisted with arrangement of shipping and receiving packages. Assisting customers and consumers via email, telephone and chat to resolve issues and answer basic company questions.

Benefits Account Manager at Verisource Services (2017-01 – 2017-12)

Assist varies companies to ensure employees are correctly enrolled in benefits. Work with empl-oyees and carries to confirm benefits. Run reports to verify coverage.

Benefits Enrollment Specialist at Empyrean Benefits Solutions (2015-07 – 2017-01)

Provided high quality client member-focused service using knowledge of plans, products and Procedures to meet or exceed client and member expectations, Answer questions, resolves issues on phone, email, internet inquiries from members and clients. Research enrollment issues. Effectively document and track contacts with participants, clients and vendors. Assist in preparation of daily, weekly and monthly reports. Taking high volume of over 300 plus calls per week, with 100 to 150 chta per week.

Customer Service Consultant at Sutherland Global (2014-10 – 2015-07)

Retrieved inbound call s and chats from Veterans to enroll in the Veterans Choice Program. Completed authorizations for Veterans to be able to see Physicians and Specialty Doctors. Worked with the Veterans local Veterans Affairs Medical or Outpatient Facilities to have Consults uploaded into the VA Choice Program's database. Contacted Physicians and /or Specialty doctors to schedule appointments for Veterans. Communicated with Veteran to provide appointment and other pertinent information.

Dispatcher (Logistics) at Quest Diagnostics (2014-04 – 2014-10)

Dispatch Quest drivers to facilities in Louisiana, Mississippi and Texas. Daily intake of 350/400 calls in customer service from drivers, facilities, couriers and clients. Assist in resolving issues between drivers, facilities, couriers and clients

Loss Prevention Investigator at Macy’s Department Store (2013-06 – 2014-04)

Utilized store’s Closed Circuit Television Systems and database for daily investigations. Assisted in implementing departmental programs to reduce and detect shortages through daily audits

Dispatcher at Harris County Toll Road Authority (2013-01 – 2013-06)

Communicated with Precinct Constables from the Harris County Toll Road Authority. Dispatched authorized wrecker services while working with local and state police.