Customer Service Representative at Conduent (2024-02 – 2025-02)
- Assisted with Medicaid enrollment, enhancing accuracy and trust.
- Updated statuses for seamless client experience.
- Guided clients, improving service efficiency.
- Streamlined updates, reducing processing time.
- Collaborated to resolve inquiries timely.
Assistant General Manager (AGM) at Taco Bell (2024-05 – 2025-01)
- Ensured safety, boosted morale, reduced turnover
- Fostered cohesion, lowered turnover
- Maintained safety, improved communication, recognized contributions
- Streamlined inventory, reduced waste, improved cost efficiency
General Manager at Popeye's Restaurants (2024-03 – 2024-05)
- Managed team schedules, optimizing service quality
- Executed opening/closing procedures precisely
- Maintained safety standards through safe drops
- Conducted inventory checks to prevent shortages
- Streamlined processes for better shift coverage
Property Manager at Meadows at the Mews/Ashford Meadows Apartments (2021-06 – 2024-02)
- Managed leasing operations, enhancing tenant satisfaction
- Facilitated community meetings, improving resident engagement
- Organized activities, fostering vibrant atmosphere
- Managed staff training, improving team efficiency
- Oversaw financial records, enhancing transparency
- Organized layout, boosting customer satisfaction
General Manager at Burger King (2020-06 – 2024-02)
- Managed staff training, improving team efficiency
- Oversaw financial records, enhancing transparency
- Organized layout, boosting customer satisfaction
Clinical Supervisor at AT HOME CARE LLC (2021-08 – 2022-10)
- Managed client admissions and Medicaid payments, ensuring compliance and efficiency.
- Provided essential care services, enhancing client satisfaction and well-being.
- Led monthly meetings to improve team communication and operational strategies.
- Handled phone inquiries, optimized scheduling, and ensured adequate staffing.
- Supervised care teams to ensure high-quality patient services, resulting in enhanced client satisfaction.
Customer Service Representative (remote) at NAVY FEDERAL CREDIT UNION CONTRACT (2021-01 – 2021-08)
- Opened new accounts, enhancing satisfaction and processes.
- Processed payments efficiently, ensuring timely transactions.
- Solved account issues, boosting service quality.
- Collaborated remotely, maintaining high service standards.
- Streamlined onboarding, achieving higher satisfaction ratings.
Certified Nurse Assistant / Med Tech at AMT Staffing (2020-11 – 2021-08)
- Administered medications, ensuring safety and improving outcomes
- Enhanced resident care, boosting daily living experience
- Collaborated with teams, delivering comprehensive care
- Fostered a supportive, nurturing environment
Customer Services Rep, Med Tech at SUMMERSET SENIOR LIVING (2020-02 – 2020-11)
- Delivered medication, enhancing resident satisfaction
- Ensured accurate medication administration, improved health outcomes
- Collaborated with healthcare teams, fostered supportive environment
- Addressed resident needs promptly, boosted service quality
- Implemented care protocols, achieved consistent well-being
Office Manager at NEW LIFE CREDIT FIX (2014-05 – 2020-05)
- Managed office operations, boosting efficiency and reducing costs by 12%.
- Implemented new filing system, improving document retrieval speed by 40%.
- Coordinated team schedules, enhancing productivity and collaboration.
- Streamlined vendor relations, achieving favorable contract terms.
- Oversaw budget management, ensuring financial accuracy and resource allocation.
Certified Nursing Assistant at RELIABLE HEALTHCARE (2019-05 – 2020-02)
- Delivered essential care, improved patient comfort.
- Ensured dignity, enhanced satisfaction.
- Charted, bathed, fed patients effectively.
Certified Nursing Assistant at CROWNE HEALTH CARE OF MOBILE (2017-12 – 2019-05)
- Assisted patients with daily activities, enhancing comfort and dignity.
- Maintained accurate patient records, boosting care coordination.
- Prepared clean, safe environments, ensuring optimal patient care.
- Collaborated with nursing staff, improving patient outcomes.
- Supported feeding and hygiene, promoting overall well-being.
Resident Care Coordinator at GORDAN OAKS RETIREMENT HOME (2014-09 – 2017-06)
- Led resident care planning, improving satisfaction and reducing incidents by 12%.
- Coordinated team efforts, enhancing communication and achieving seamless care transitions.
- Implemented health protocols, ensuring compliance and boosting staff efficiency.
Customer Services Rep at Alorica Calling Center (2013-04 – 2017-06)
- Processed payments, ensuring accuracy
- Resolved billing issues, boosting satisfaction
- Utilized CRM for inquiries, improving service
Med Tech at GORDAN OAKS NURSING (2010-03 – 2011-09)
- Administered medication, ensuring compliance with protocols.
- Provided compassionate care, fostering a nurturing environment.
- Enhanced patient safety through accurate medication administration.
