Boss Queen

Client-focused remote professional with over 15 years of expertise in customer service, team management, and property operations. Proven track record in enhancing client satisfaction through innovative strategies and collaborative team efforts, utilizing strong leadership and communication skills to drive operational efficiency.

Customer Service Representative at Conduent (2024-02 – 2025-02)

• Assisted with Medicaid enrollment, enhancing accuracy and trust.
• Updated statuses for seamless client experience.
• Guided clients, improving service efficiency.
• Streamlined updates, reducing processing time.
• Collaborated to resolve inquiries timely.

Assistant General Manager (AGM) at Taco Bell (2024-05 – 2025-01)

• Ensured safety, boosted morale, reduced turnover
• Fostered cohesion, lowered turnover
• Maintained safety, improved communication, recognized contributions
• Streamlined inventory, reduced waste, improved cost efficiency

General Manager at Popeye's Restaurants (2024-03 – 2024-05)

• Managed team schedules, optimizing service quality
• Executed opening/closing procedures precisely
• Maintained safety standards through safe drops
• Conducted inventory checks to prevent shortages
• Streamlined processes for better shift coverage

Property Manager at Meadows at the Mews/Ashford Meadows Apartments (2021-06 – 2024-02)

• Managed leasing operations, enhancing tenant satisfaction
• Facilitated community meetings, improving resident engagement
• Organized activities, fostering vibrant atmosphere
• Managed staff training, improving team efficiency
• Oversaw financial records, enhancing transparency
• Organized layout, boosting customer satisfaction

General Manager at Burger King (2020-06 – 2024-02)

• Managed staff training, improving team efficiency
• Oversaw financial records, enhancing transparency
• Organized layout, boosting customer satisfaction

Clinical Supervisor at AT HOME CARE LLC (2021-08 – 2022-10)

• Managed client admissions and Medicaid payments, ensuring compliance and efficiency.
• Provided essential care services, enhancing client satisfaction and well-being.
• Led monthly meetings to improve team communication and operational strategies.
• Handled phone inquiries, optimized scheduling, and ensured adequate staffing.
• Supervised care teams to ensure high-quality patient services, resulting in enhanced client satisfaction.

Customer Service Representative (remote) at NAVY FEDERAL CREDIT UNION CONTRACT (2021-01 – 2021-08)

• Opened new accounts, enhancing satisfaction and processes.
• Processed payments efficiently, ensuring timely transactions.
• Solved account issues, boosting service quality.
• Collaborated remotely, maintaining high service standards.
• Streamlined onboarding, achieving higher satisfaction ratings.

Certified Nurse Assistant / Med Tech at AMT Staffing (2020-11 – 2021-08)

• Administered medications, ensuring safety and improving outcomes
• Enhanced resident care, boosting daily living experience
• Collaborated with teams, delivering comprehensive care
• Fostered a supportive, nurturing environment

Customer Services Rep, Med Tech at SUMMERSET SENIOR LIVING (2020-02 – 2020-11)

• Delivered medication, enhancing resident satisfaction
• Ensured accurate medication administration, improved health outcomes
• Collaborated with healthcare teams, fostered supportive environment
• Addressed resident needs promptly, boosted service quality
• Implemented care protocols, achieved consistent well-being

Office Manager at NEW LIFE CREDIT FIX (2014-05 – 2020-05)

• Managed office operations, boosting efficiency and reducing costs by 12%.
• Implemented new filing system, improving document retrieval speed by 40%.
• Coordinated team schedules, enhancing productivity and collaboration.
• Streamlined vendor relations, achieving favorable contract terms.
• Oversaw budget management, ensuring financial accuracy and resource allocation.

Certified Nursing Assistant at RELIABLE HEALTHCARE (2019-05 – 2020-02)

• Delivered essential care, improved patient comfort.
• Ensured dignity, enhanced satisfaction.
• Charted, bathed, fed patients effectively.

Certified Nursing Assistant at CROWNE HEALTH CARE OF MOBILE (2017-12 – 2019-05)

• Assisted patients with daily activities, enhancing comfort and dignity.
• Maintained accurate patient records, boosting care coordination.
• Prepared clean, safe environments, ensuring optimal patient care.
• Collaborated with nursing staff, improving patient outcomes.
• Supported feeding and hygiene, promoting overall well-being.

Resident Care Coordinator at GORDAN OAKS RETIREMENT HOME (2014-09 – 2017-06)

• Led resident care planning, improving satisfaction and reducing incidents by 12%.
• Coordinated team efforts, enhancing communication and achieving seamless care transitions.
• Implemented health protocols, ensuring compliance and boosting staff efficiency.

Customer Services Rep at Alorica Calling Center (2013-04 – 2017-06)

• Processed payments, ensuring accuracy
• Resolved billing issues, boosting satisfaction
• Utilized CRM for inquiries, improving service

Med Tech at GORDAN OAKS NURSING (2010-03 – 2011-09)

• Administered medication, ensuring compliance with protocols.
• Provided compassionate care, fostering a nurturing environment.
• Enhanced patient safety through accurate medication administration.

College Degree in Medical Office Assistant – Stratford University

High school diploma – Centennial Academy (2009-05)