Vanessa Nichols

Dynamic retail professional with 10 years of experience in customer service, cash handling, and inventory management. Proven track record in store operations and team leadership, consistently enhancing customer satisfaction and operational efficiency. Adept at managing registers, balancing cash drawers, and maintaining organized, high-energy environments aligned with Dollar General's service excellence.

Team associate Fashion - Walmart #2806 - Spartanburg, SC

(2023-12)

• Assisted customers with item selection, purchases, and replacement items, enhancing customer satisfaction and sales
• Maintained a neat, clean, and well-stocked fashion apparel area to optimize shopping experience
• Performed fitting room duties, organized inventory, and executed pricing markdowns as needed
• Stocked shelves and ensured zoning compliance to support store merchandising standards

Customer Service Lead/Key Holder - Dollar General - Spartanburg, SC

(2023-08 - 2023-11)

• Led store operations including opening and closing procedures, ensuring smooth daily functioning
• Operated register, ran reports, balanced cash drawers, and prepared bank deposits with accuracy
• Managed vendor check-ins and inventory stocking to maintain product availability
• Delivered excellent customer service by assisting customers in finding items and answering product inquiries
• Acted as manager on duty in absence of management, resolving customer issues and supporting team performance

Team Associate - Goodwill Industries - Spartanburg, SC

(2023-01 - 2023-03)

• Opened and closed store, operated register, balanced cash drawers, and prepared deposits accurately
• Stocked and sorted items for sale, priced merchandise, and organized sales floor to enhance customer experience
• Maintained store cleanliness and orderliness to uphold store standards

Warehouse Associate - Grace Management, Inc. - Spartanburg, SC

(2021-11 - 2022-05)

• Picked, packed, and assembled products efficiently to support warehouse operations
• Managed materials handling and shipping processes to ensure timely order fulfillment

Counter Clerk & assembler - Fowler bros drycleaners - Spartanburg, SC

(2021-05 - 2021-11)

• Operated register, balanced cash drawers, made deposits, and managed store opening and closing
• Provided customer service and resolved retail issues in absence of management
• Assembled clothes for bagging and return to customers, maintaining quality standards
• Maintained cleanliness and pressed items to ensure customer satisfaction

High school diploma - Spartanburg High School (1996-06 - 1998-08)