Veronica Rapolo

People-oriented and dependable professional with two years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. Interested in a virtual customer service representative role at Alteram Solutions to lend diverse product knowledge and interpersonal communication skills.

I have years seasoned Clerk with proficiency in document management, data entry, and customer service. I have maintained a high volume of daily transactions. Skilled in Microsoft Office Suite, Adobe Acrobat, and database management; able to streamline processes for increased efficiency.

Customer Service Agent at Alteram Solutions (2023-06 – Present)

Certified call center representative with 3 years of experience providing excellent customer service to complex customers. Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions.

• Answering inbound calls and assisting clients with queries.
• Assisting clients with checking their UIF claim statuses.
• Assisting clients with checking their UIF payment statuses.
• Assisting clients with their locked accounts. Creating tickets on CRM.
• Updating notes on CRM.
• Checking official's feedback on CRM.
• Business target was 65 calls per day.
• Checking the client's documents on CRM and making sure the documents are in order. Escalating and dispatching claims or payments that are outside of their turn around time.
• Proven track record of multitasking, attentiveness and courtesy

Project Clerk at Jaypee Group (2015-02 – 2018-11)

• Coordinating project schedules and timelines to ensure smooth workflow.
• Maintained project databases, ensuring accurate record-keeping and updates.
• Facilitated communication between team members and external stakeholders effectively.
• Assisted in preparing meeting agendas and taking detailed minutes during discussions.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Preparing quotation for clients.
• Updating the databse and calling clients.
• Preparing modules for existing clients

Business Management in Business Management – Limkokwing University College of Creative Technology (2014-02 – 2014-02)