Veronica Santos

Detail-oriented bilingual administrative professional with 4+ years of office experience supporting high-volume operations, reviewing documentation, maintaining records, and providing exceptional client service. Known for strong organizational skills, reliability, and the ability to learn new systems and procedures quickly. Eager to transition into the legal field and committed to pursuing relevant training and certifications to support professional growth.

Service Ticket Coordinator / Administrative Specialist at Nalley Lexus Galleria (2022-08 – Present)

• Review and verify high volumes of documentation to ensure accuracy and compliance with company requirements. Maintaining organized electronic and physical records while ensuring proper documentation retention. Coordinate with multiple departments to ensure accurate recordkeeping and workflow efficiency. Handle confidential employee and customer information with professionalism and discretion.

Service Advisor at Capital Buick and GMC (2020-07 – 2022-07)

• Served as primary point of contact for customers, explaining complex information clearly and professionally. Maintained detailed records of customer concerns, service recommendations, and repair authorizations. Managed multiple cases simultaneously while meeting strict deadlines. Resolved customer issues through effective communication and problem-solving.