Veronica Tercher

Driven management professional with over five years of experience in sales, leadership, customer service, and operations. Proven ability to build lasting client relationships, lead teams, and exceed performance goals in fast-paced environments. Completed the Florida Real Estate Pre-Licensing Course and currently preparing for the state licensing exam while pursuing opportunities in management, sales, and real estate.

Sales Manager - Kunes Auto Group Cadillac - Belvidere, IL

(2020-07 - 2026-03)

• Led daily sales operations and coached a high-performing sales team.
• Built long-term relationships with customers, resulting in repeat business and referrals.
• Assisted with hiring, onboarding, and training new employees.
• Worked closely with finance and service departments to ensure an exceptional customer experience.
• Consistently met or exceeded monthly sales and performance goals.
• Managed customer concerns and resolved issues professionally.
• Maintained accurate CRM records and sales documentation.

Front Desk Receptionist - Zoi'A Spa & Salon - Janesville, WI

(2018-11 - 2020-06)

• Managed a multi-line phone system and scheduled appointments efficiently.
• Delivered exceptional customer service in a fast-paced salon environment.
• Opened and closed the business while balancing daily cash transactions.
• Coordinated appointment scheduling for multiple service providers.
• Maintained an organized and welcoming front desk environment.

Management Trainee - Rogers & Hollands Jewelers - Janesville, WI

(2018-12 - 2019-02)

• Assisted with daily store operations and inventory management.
• Provided personalized customer service for luxury jewelry purchases.
• Built strong customer relationships through consultative sales.
• Supported store leadership with merchandising and operational tasks.
• Helped achieve individual and team sales goals.

Volunteer & Foster Coordinator - Non-Profit Dog Rescue Organizations

(2018-01)

• Fostered and rehabilitated rescue dogs, preparing them for adoption.
• Coordinated with adopters, volunteers, and rescue organizations.
• Assisted with transportation, fundraising events, and community outreach.
• Helped place dogs into safe, permanent homes.
• Promoted adoptable dogs through social media and community networking.
• Advocated for animal welfare and responsible pet ownership.

Cosmetology Program - Cosmetology - Tricoci University of Beauty Culture (2018)

Florida Real Estate Pre-Licensing Course - Real Estate

High School Diploma - Janesville Parker High School