Nikki Young

Retail and hospitality leader with store management experience and four years as a TJ Maxx Key Carrier. Helped grow TJ Maxx store sales from $7 million to $10 million and Spirit Halloween sales from $600,000 to $800,000. Experienced in sales coaching, staffing decisions, and customer issue resolution, with an academic background in psychology and neuroscience.

Store Manager - Spirit Halloween

Helped grow store sales from $600,000 to $800,000, a 33.3% increase, while directing seasonal operations from setup through peak demand and closeout.

• Use sales, conversion, average transaction value, payroll, and shrink trends to adjust floor coverage, merchandising, and coaching priorities.
• Recruit, onboard, train, and schedule associates; establish shift goals and address performance gaps through clear expectations and follow-up.
• Manage customer escalations, cash controls, loss prevention, safety, and opening and closing procedures.

Key Carrier - TJ Maxx

Helped grow annual store sales from $7 million to $10 million, a 42.9% increase, through team coaching, merchandising, and customer service during four years as Key Carrier.

• Led manager-on-duty shifts across the sales floor, front end, fitting room, and backroom, aligning staff assignments with traffic and operational priorities.
• Supported hiring and onboarding, delivered performance feedback, and maintained cash controls, loss prevention, and incident response procedures.

Cafe Operations Lead - Cafe Bon Ami

• Coordinated daily cafe operations, including staff priorities, service workflow, supply levels, cash handling, and opening and closing.
• Resolved guest concerns and operational disruptions while maintaining service accuracy, cleanliness, and food-handling standards.

Server - Four Brothers Pizzeria - North Kingstown, RI

• Achieved the highest add-on sales among servers for promotions and specials through menu knowledge and recommendations tailored to guest preferences.
• Managed high-volume table service and coordinated with kitchen staff to maintain order accuracy, timing, and guest satisfaction.

Dual Bachelor’s Degrees - Psychology and Neuroscience - University of Rhode Island