Victor Kamasan
Desktop Support Technician
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About
Desktop Support Technician with 4 years of hands-on experience delivering end-user technical support in fast-paced environments. Skilled in troubleshooting hardware, software, and network issues, supporting Microsoft environments, and maintaining high customer satisfaction. Known for strong communication skills, efficient ticket resolution, and reliability in enterprise IT support settings.
Experience
Desktop Support Technician - Serian Technation
(2023-12)
- Provide Tier 1 technical support for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, operating systems, and peripherals.
- Troubleshoot LAN/WAN connectivity and VPN issues to minimize downtime.
- Manage user accounts, permissions, and password resets in Active Directory.
- Document incidents and resolutions within SolarWinds Service Desk ticketing system.
- Support employee onboarding through workstation preparation and deployment.
Route Sales Representative - Frito-Lay
(2023-01 - 2024-12)
Lead Merchandiser - The Coca-Cola Company
(2017-01 - 2021-12)
Merchandiser - The Coca-Cola Company
(2016-01 - 2017-12)
Electrical Equipment Assembler - General Electric
(2014-01 - 2015-12)
Education
High School Diploma - Apostles Revelation Society (ARS) Technical Senior High School
