Ralph Hildebrand

IT Support and Field Technician with 4 years of experience troubleshooting hardware and software issues, supporting end users, deploying and replacing computer equipment, maintaining device inventory, and resolving technical issues in fast-paced environments. Hands-on experience with Microsoft 365/Office 365, Dell systems, network infrastructure, and high-volume device deployments.

Dell Certified Field

Technician known for clear, professional user communication, strong troubleshooting, accurate documentation, and dependable on-site support.

Dell Certified Field Technician at Getronics (2024-08 – 2026-01)

• Provided on-site technical support and hardware troubleshooting, completing component replacements and resolving device issues while minimizing customer downtime.
• Diagnosed hardware and software issues using technical documentation and diagnostic tools, following Dell service standards for accurate and efficient remediation.
• Explained technical problems, completed repairs, and next steps to customers in clear, respectful language, translating technical information for non-technical users.
• Managed 5–10 daily repair appointments and prioritized service requests to maintain timely support throughout an 8:00 a.m.–5:30 p.m. schedule.
• Processed 30–50 customer service requests weekly across the Greater Houston area, adapting to changing call volume and service priorities.
• Coordinated logistics and inventory for 200+ replacement parts monthly, helping complete 95% of on-site service requests within 48 hours across a five-city region.

Network Technician at TraxGeo (2023-10 – 2024-07)

• Maintained network infrastructure supporting 100+ assets through proactive troubleshooting and monitoring to reduce downtime.
• Created the company's first formal inventory system, tracking 100+ devices and improving visibility into equipment and asset status.
• Provided on-call technical response during three major outages caused by storms and a winter freeze, remotely restoring service and preventing prolonged downtime.
• Tested and validated IoT tracking devices and hotfixes before field deployment to improve device reliability.
• Developed small custom scripts to improve GPS data accuracy and support continued technical development when frontend systems were insufficient.
• Maintained and troubleshot 7 printers across multiple brands and technologies, including Epson impact, high-volume toner, and ink-cartridge printers; performed maintenance-kit replacements, paper handling, and connectivity troubleshooting for network-connected devices.

Contract PC Technician at Insight Global (2023-08 – 2023-09)

• Delivered high-volume IT support during a district-wide technology refresh, closing 30+ support tickets per day across multiple school locations.
• Independently managed IT support for an elementary campus for three weeks, resolving user and device issues while maintaining service levels without escalation.
• Configured, repaired, and deployed 300+ devices, enabling rapid turnaround and minimizing disruption to classroom operations.
• Provided technical assistance to technicians across multiple sites, helping reduce ticket backlogs and improve resolution efficiency.

Sanitation / Customer Service at H-E-B (2022-06 – 2023-08)

• Worked effectively in a fast-paced environment while multitasking, maintaining service standards, and adapting to changing operational priorities.
• Provided professional customer service and maintained compliance with safety and operational procedures.

Seafood Clerk / Monger at H-E-B (2022-03 – 2022-06)

• Maintained detailed inventory records and coordinated customer orders with attention to accuracy and deadlines.
• Provided customer assistance and product recommendations while maintaining required safety and sanitation standards.

Associate Degree in Computer Networking and Systems Administration – Texas State Technical College (2027)

High School Diploma – Lamar Consolidated High School (2019)