Victoria Webb

To obtain a position where I can utilize my office management, customer service and accounting skills.

Customer Retention Specialist - Coforge - Augusta,GA

(2026-05 - 2026-06)

• Provide world class service to a diverse group of customers.
• Retain customer by offering alternative options to internet and cell phone service.
• Update customers accounts with any change of service, moving as well as cancellations of accounts.
• Notate account with as to what was done.
• Other duties as assigned.

Customer Service Representative - Delta Air Lines - Augusta, GA

(2023-10 - 2025-11)

• Provide world class customer service to a variety of customers.
• The Make, change, update reservations.
• Track and locate baggage.
• Other duties as assigned.

Administrative Assistant - City of Washing - Washington, GA

(2022-09 - 2023-03)

• Responsible for all administrative functions from the City Administrator, City Clerk, as well as the mayor and city council.
• Responsible for maintaining all calendars for various departments.
• Response for scheduling and making travel reservations.
• Maintain personnel files
• Responsible for entering invoices for payment thru the purchase order system, Edmunds.
• Response for bank deposit.
• Post office to pick up and drop off mail.
• Any errands that need to be done.
• Various special projects as assigned by City administrator, City Clerk, as well as the municipal executive clerk of court.
• Responsible for ensuring all meetings announcements are posted and set up.
• Transcription of City council meeting minutes and send to City clerk for review.
• Other duties as assigned
• Coordinated meetings for City Administrator
• General office administration including placing orders, filing, faxing and scheduling
• Provided administrative support for City Clerk
• Maintained a contact list for All departments
• Managed records for department, location and office.
• Checked and processed client account information
• Maintained office supply inventory
• Provided excellent customer service
• Prepared and submitted travel expenses
• Prepared and distributed Aging reports reports weekly
• Answered multiple phone lines
• Utilized Microsoft Office Suite

Dispatcher - Coastal Waste & Recycling, Inc. - Augusta, GA

(2022-03 - 2022-07)

• Responsible for the day to day operations of dispatch department.
• Responsible for logistics for commercial waste hauling and roll off waste hauling.
• Responsible for routing drivers to appropriate locations, based on productivity data.
• Responsible for daily route closure
• Responsible for daily productivity reports.
• Responsible for ensuring all hauls are completed.
• Responsible for ensuring drivers use on board computers accurately.
• Responsible for answering all incoming email request for service.
• Various other duties as assigned.

Administrative Controller - Upstream Recycling - Graniteville, SC

(2021-06 - 2022-02)

• Answer all incoming calls and ensure excellent customer service experience.
• Sell disposal services to various customers.
• Input all hauls into the Trashflow system.
• Close out prior days routes and provide daily stats to management.
• Input all inbound and outbound loads on Google sheets as required.
• Input all accounts payable for the location into Quickbooks for payment.
• Maintain office supplies.
• Collect on outstanding accounts.
• Post payments to accounts in Trashflow
• Run and research all credit card payments in Paytrace system.
• Daily driver check in at frequent intervals.
• Keep record of container availability.
• Other duties as assigned.

Office Manager - Meridian Waste Services - Greer, SC

(2021-02 - 2021-06)

• Maintained and supervised office operations
• Communicated with clients
• Supervised office staff
• Supported and trained staff
• Maintained office efficiency by organizing operations and procedures
• Processed daily transactions
• Maintained office supply inventory
• Fulfilled clerical activities
• Managed payroll
• Processed billing and collections on a daily basis

Account Expert - T-Mobile USA Inc. - Augusta, GA

(2017-10 - 2020-04)

• Learning to own the customer experience by listening to my customer’s issues like a pro.
• Pick up on subtle cues and customer rhythms.
• Help create a resolution mix.
• Tech savvy, love connecting with customers
• Passion for care, solutions driven
• Ability to listen well and problem-solve

Office Manager/AP/Billing Clerk - Advanced Disposal Services - Grovetown, GA

(2012-04 - 2016-06)

• Accounts Payable/Billing Clerk-District
• Process all payables for 3 offices.
• Accurately code, key and receive all invoices for 3 offices
• Reconciled landfill invoices to ensure proper credits and payments are made
• Key into the PeopleSoft and WebNow systems
• Assists with payroll
• Submitted detailed revenue reports on the various forms of services provided by the organization
• Issued credits and adjustments on customer invoices
• Various other Office Manager duties as assigned to include, human resource/benefit assistance.
• Complete billing for all customers for 3 offices.
• Extensive date entry
• Assist in month end close/close each period for 3 locations
• Respond to all vendor inquiries
• Audit and process all credit card transaction
• Other duties as assigned

Office Operational Supervisor/Administrative - U.S. Dept. of Commerce, Census Division - Augusta, GA

(2009-12 - 2010)

• Assisted in the management of payroll and personnel functions for approximately 1500-2000 employees.
• Administered the selection and hiring process for the Local Census Office.
• Supervised and trained clerks on the routine tasks required in the collection, control, review, and reporting of personnel and payroll data.
• Prepared and monitored daily work assignments for 15-20 employees.
• Maintained the flow and quality of completed work by monitoring work status and daily performance, and making adjustments to expedite the production when necessary.
• Collaborated with the assistant manager for administration to select qualified individuals for each administration clerk position.

Support Sales/Operations/Billing Clerk - Advanced Disposal Services - Grovetown, GA

(2005-08 - 2009-04)

• Supported the Sales and Operations departments
• Negotiated the sale of roll-off, front load and residential waste collection services.
• Accurately entered and adjusted information entered into the TRUX waste system in a timely manner
• Reconciled landfill invoices to ensure proper credits and payments are made
• Assisted with routing and dispatching drivers to appropriate locations
• Assisted with payroll
• Submitted detailed revenue reports on the various forms of services provided by the organization
• Issued credits and adjustments on customer invoices

Sales/Support Representative - BellSouth Telecommunications - Augusta, GA

(2004-03 - 2005-08)

• Consulted with customers both external and internal to sale a variety of telecommunications devices
• Prepared service order request from customer
• Entered orders via online system for installation, removal, or changes in telephone services
• Handled incoming daily paperwork such as notification of payments, referrals for delinquent accounts or billing reasons, filing service orders, etc. Read, interpreted and implemented on-line information
• Updated policies, procedure, and operating standards.
• Managed intra-company calls and requests from other departments.
• Recorded data, notations, and/or completes forms via on-line system while communicating with customers by telephone.
• Documented appropriate details of service order requests on customer records via on-line system and prepared forms to assure that all customer's request are handled to meet customer commitments