Customer Retention & Success Specialist
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I specialize in designing and delivering strategic training programs that empower teams and enhance customer experiences. With over nine years of experience across sales, education, and staffing, I develop scalable onboarding workflows, coach cross-functional teams, and create data-informed learning solutions that drive engagement, retention, and performance. My work bridges the gap between process improvement and human development, fostering collaboration and confidence across diverse ecosystems.
I am a training and enablement professional with over nine years of experience helping teams and individuals grow through strategic onboarding, coaching, and customer education. My background spans staffing, sales, and education, where I’ve built scalable training programs, mentored cross-functional teams, and improved customer journeys through data-driven insights. I’m passionate about creating learning experiences that drive performance, foster collaboration, and empower people to succeed.
I studied Secondary Education at Middle Tennessee State University, where I specialized in adaptive learning, special needs education, and interdisciplinary studies. My academic background gave me a strong foundation in designing inclusive, customer-centered educational experiences—skills that I’ve carried into my professional work in training, coaching, and enablement.