Vika Dumkina

Detail-oriented and reliable administrative professional with a strong background in office operations, lead management, social media marketing, and client coordination. Strong communication and organizational skills with the ability to manage multiple priorities efficiently. Fast learner who quickly adapts to new systems and supports team success.

Administrative Assistant & Marketing Intern at Fred Astaire Dance Studio (2024-06 – Present)

• Coordinated daily front desk operations, including scheduling, client check-ins, and ensuring a high-quality customer experience.
• Created and managed social media content to promote events, strengthen brand presence, and increase engagement.
• Tracked, organized, and followed up with leads to support client conversion and maintain accurate records of customer interactions.

Guest Service Representative at Fairfield Inn and Suites (2023-11 – 2024-06)

• Delivered professional guest services by managing check-in, check-out, and reservation processes while ensuring a positive and efficient guest experience.
• Handled high-volume phone inquiries, addressed guest concerns promptly, and maintained accurate communication to support smooth daily operations.
• Maintained a clean, organized, and welcoming front desk environment in line with company standards and service expectations.

Guest Service Representative at Avid Hotel by IHG (2022-03 – 2023-11)

• Provided high-quality customer service by managing guest reservations and ensuring a smooth, positive experience throughout their stay.
• Resolved guest concerns efficiently while maintaining professionalism and attention to detail.
• Demonstrated strong multitasking and problem-solving abilities in a fast-paced front desk environment.

Crew Member at Dunkin' Donuts LLC (2020-03 – 2022-03)

• Managed daily operations, inventory, deposits, and cashier duties.
• Maintained customer relationships and ensured food safety standards.

Bachelor of Science in Business Administration – National Louis University (2026-06)