Vikram D

10 years of working Experience in different roles of a Software Development Life Cycle including Programmer, Admin, Analyst and consultant. 9+ years of Salesforce Development and admin experience using Sales cloud , Marketing cloud, Service cloud, Communities and Force.com Platform and SaaS and well as PaaS. Strong experience in development and customizations of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Page Layouts, Workflows, Approval Process, Sharing Rules, Custom Buttons & links and strong experience in making some CRM reports. Strong hands-on writing WSDL, SOAP (web services) that supports the Big Machine BMI/SFDC integration. (BMI Integration on salesforce.com) Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON. Good understanding of salesforce Governor limits and experience in overcoming limitations in Apex classes, Triggers, SOQL and Batch classes. Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers. Sound experience in integration of Salesforce.com applications with external systems using - SOAP and REST Web Services. Expertise in Force.com, Visual-force and Apex.

Developed Scheduled

Flows to automate recurring data updates, reducing administrative overhead and ensuring data accuracy. Developed various customized solutions like retail portal, Customer Portal, Inventory Management system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual-force and Apex. Expertise in developing SOAP and REST apex web services classes and tested using tools like SOAP UI and Workbench.

Expertise in Agile and Scrum. Technical knowledge about Salesforce Lightning Components, Lightning connects, lightning Design System.

Experience in salesforce security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules. Sound experience in creating Custom Apps, Custom Objects, Custom Fields, Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons. Prepared unit test cases using apex test classes and to fulfil the 75% of test cases for the development in Salesforce.

Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Good Understanding on Contract Life Cycle Management and as well as Apttus CPQ where it helps you to configure the price and quote deals.

Experience in import/export of data using Data loader, Informatica cloud connector from legacy CRM database into salesforce.com. Strong experience in generating Reports, Dashboards and analytical snapshots for the management.

Experience in deployment from Sandbox to Production using deployment tools like Force.com IDE

Sr. Salesforce developer at Capital One (2025-03 – Present)

Capital one is Capital One is a major American bank holding company and financial services provider. It offers a wide range of financial products and services, including credit cards, checking and savings accounts, auto loans, and more. They are also known for their online banking platform and mobile apps.

I worked as salesforce developer on KYC( Know your customers)module. I was involved in Customer Identification Program along with Customer Due Diligence program capturing Information on salesforce side.

• Architected and developed enterprise-grade Salesforce solutions utilizing Apex (Classes, Triggers, Controllers), Lightning Web Components (LWC), and RESTful APIs to ensure seamless, secure integrations with Capital One's core financial systems.
• Accelerated development velocity by leveraging GenAI tools (Claude) to write clean, optimized Apex code, generate comprehensive unit tests, and rapidly debug complex logical issues, significantly reducing time-to-market.
• Led the migration of Capital One's legacy automation, replacing over 25 Workflow Rules, Process Builders, and redundant Apex triggers with high-performance Record-Triggered Flows, drastically reducing execution overhead and platform complexity.
• Engineered critical features supporting Capital One's Know Your Customer (KYC) processes, designing robust data-capturing mechanisms to streamline due diligence and ensure strict regulatory compliance.
• Led the end-to-end development and implementation of a high priority “Revert to Affirmation” feature for KYC records, establishing strict validations rules and user workflow criteria to successfully migrate data entry errors.
• Optimized data retrieval for Large Data Volumes (LDV) by designing complex, high-performance SOQL and SOSL queries, preventing governor limit hits, and ensuring optimal performance across the org.
• Executed UI and backend validation updates on the foreign banking entities, standardizing field labels and error message verbiages.
• Engineered critical salesforce platform enhancements for bulk data processing and partial data linking scenarios eliminating runtime limits(SOQL 101) and row lock errors while directly enabling business teams to successfully close 5 new commercial deals post release.
• Coordinated cross functional sign offs across QA, Commercial KYC Operations, and AML Advisory teams, successfully clearing regulatory enhancements for deployments into upper production environments.
• Enforced a robust data security posture by configuring fine-grained access control through Organization-Wide Defaults (OWD), Role Hierarchies, Sharing Rules, and Apex Managed Sharing to protect sensitive financial data.
• Customized core Salesforce functional domains (Lead, Account, Contact, Opportunity, Cases) alongside custom objects, tailored page layouts, and dynamic record types to match evolving business workflows.
• Designed custom analytics, operational dashboards, and tracking reports to provide leadership with real-time visibility into production efficiency, resource planning, and compliance monitoring.
• Prompted Claude to perform automated code reviews against Capital One’s secure coding guidelines, proactively catching potential injection vulnerabilities, CRUD/FLS enforcement gaps.
• Established technical excellence and scalability during solution design phases, authoring automated regression test scripts to guarantee release stability while aligning all code with Capital One’s strict architectural guidelines.
• Mentored cross-functional teams, administrators, and end-users, conducting training sessions on Salesforce security best practices to proactively mitigate phishing risks and unauthorized system access.
• Designed and implemented a scalable E2E automation framework using Playwright and TypeScript, reducing regression testing cycles by 60% across complex Salesforce Lightning applications.

Capital One

Environment: SalesForce.com, Apex, Visualforce, IntelliJ, Salesforce Flows, Reports, Dashboards, Security Controls, Custom Objects, LWC, SOQL, Claude, Playwright, Gemini, GitHub.

Salesforce.com Developer/ Administrator at Qellus LLC (2023-06 – 2025-03)

• Designed and implemented a suite of responsive Lightning Web Components (LWC) and Apex controllers, which modernized the internal sales console and boosted agent daily productivity by 25%.
• Gathered and documented end-to-end business requirements for high-impact development projects, ensuring 100% alignment between executive vision and project scope.
• Conducted gap analysis between native Salesforce capabilities and complex business processes, minimizing custom development by steering stakeholders toward out-of-the-box features where possible.
• Refactored legacy Aura components into modern, high-performance Lightning Web Components (LWC), significantly reducing page load times and improving the overall user experience.
• Leveraged the Lightning Data Service (LDS) and the Wire Service in LWC to minimize apex server calls, optimizing front-end performance and ensuring real-time data consistency across dashboards.
• Developed complex, bulkified Apex triggers and asynchronous processes (Queueable and Batch Apex) following strict design patterns to handle the nightly processing of over 500,000 external transaction records without hitting governor limits.
• Engineered secure, custom RESTful integrations using Apex Ca.

Bachelor’s in ECE – JNTU (2010-09 – 2014-05)

Masters in EE – University of Bridgeport (2015-01 – 2016-05)