Vilma Rivera

Bilingual in English and Spanish (written and verbal). Proficient in Microsoft Office, Salesforce, Cisco, and Installation Made Easy software. Strong multitasking and leadership skills. Typing speed of 45 WPM. Excellent customer service and administrative support experience.

Sales Associate - Netflix House - Dallas, TX

(2025-09)

• Managed credit transactions.
• Launched new merchandising products.
• Delivered customer service in English and Spanish.
• Assist with lead roles and manage team on positions

Sales Associate - Zales - Dallas, TX

(2025-09)

• Provided customer support.
• Achieved monthly sales quotas.
• Managed cash and credit transactions.

Sales Associate - Bath & Body Works - Dallas, TX

(2023-09)

• Assisted with accounting and document verification.
• Managed cash and credit transactions.
• Launched new merchandising products.
• Manage team on positions and managed cash accounts.
• Key holder responsibilities.

Admin Assistant - Texas Re-Bath - Richardson, TX

(2020-03 - 2025-11)

• Greet clients and manage phone calls professionally.
• Schedule appointments, process payments.
• Maintain workplace cleanliness and security.
• Perform administrative tasks including copying, note-taking, and file sorting.
• Key holder responsibilities for opening and closing.
• Receive packages and coordinate deliveries

Receptionist - SV Electronics - Garland, TX

(2018-05 - 2019-06)

• Welcomed guests and managed office supplies.
• Scheduled appointments and processed payments.

Customer Representative - SITEL/Texas Instruments - Dallas, TX

(2015-02 - 2018-03)

• Supported Latin American customers via email/phone.
• Provided technical assistance and troubleshooting.
• Handled inbound support for orders and products.
• Trained new hires and supported management.

High School Diploma - Odessa, TX (2004 - 2007)