Vinod Kadam
Security Operations | Security Management | GSOC Operations | Client Services Leadership
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About
Security Operations Leader with over 6 years of progressive experience leading security personnel, supporting corporate clients, and coordinating facility security operations. Proven success in access control, GSOC support, CCTV surveillance, incident response, personnel training, scheduling, interviewing, payroll support, and client relationship management. Recognized for strong leadership, operational efficiency, and exceptional customer service.
Experience
Shift Lead / Security Supervisor - ALLIED UNIVERSAL SECURITY
(2020-07)
Lead daily security operations supporting a major corporate client environment.
- Provide operational support for GSOC activities, surveillance monitoring, incident reporting, and security coordination.
- Monitor CCTV systems and investigate security concerns to ensure protection of personnel and assets.
- Coordinate access control procedures for employees, contractors, visitors, and vendors.
- Assist management with staffing, shift coverage, scheduling support, and payroll administration.
- Participate in recruiting, interviewing, onboarding, and mentoring security professionals.
- Train officers on post orders, emergency procedures, customer service standards, and security protocols.
- Maintain strong client relationships through responsive service and proactive problem-solving.
- Prepare incident reports, daily activity reports, and operational documentation with accuracy and timeliness.
- Support facilities management and vendor operations while maintaining site security.
- Trusted with leadership responsibilities as Shift Lead overseeing daily operations and personnel support.
- Contributed to a secure corporate environment through proactive surveillance and incident prevention.
- Supported hiring and development efforts that improved officer readiness and service quality.
Account Executive / Sales Department Head / Product Specialist - ELECTRONIC MERCHANT SYSTEMS
(2019-02 - 2020-03)
- Managed client accounts and delivered consultative business solutions.
- Supported employee development and departmental performance initiatives.
- Built strong customer relationships through effective communication and service delivery.
Assistant Director - BROADSTONE BUSINESS SOLUTIONS
(2017-05 - 2019-02)
- Supported recruiting, interviewing, hiring, onboarding, and employee development initiatives.
- Assisted with payroll administration and workforce management activities.
- Developed teams through coaching, mentoring, and leadership training.
- Contributed to business growth through client acquisition and relationship development.
- Advanced through a structured management training program focused on leadership and operations.
- Helped build and develop high-performing teams while supporting business objectives.
Customer Service Representative - ARS OF LAUREL
(2015-05 - 2017-05)
- Resolved customer concerns and escalations in a fast-paced environment.
- Conducted performance reviews and coaching sessions for customer service personnel.
- Maintained detailed records and documentation while improving customer satisfaction.
HVAC Apprentice Technician / Team Lead - UNITED AIR TEMP
(2013-09 - 2014-11)
- Served as Team Lead responsible for training and mentoring new technicians.
- Maintained compliance with safety standards and operational procedures.
- Provided customer-facing service and technical support.
Education
Bachelor of Arts - History - University of Maryland, College Park
