Violet Mogendi

Dedicated and customer-oriented Counter Sales Staff and Cashier with over 6 years of experience in retail sales, customer service, cash handling, and point-of-sale operations across Qatar, Bahrain, and Kenya. Skilled in assisting customers, promoting products, processing transactions, maintaining stock levels, and delivering exceptional customer service. Possesses excellent communication skills, strong sales ability, and a proven track record of contributing to business growth and customer satisfaction.

Cashier at Wyndham Soul Spa Qatar (2024 – Present)

• Process customer payments accurately through POS systems.
• Promote spa services and retail products to increase sales revenue.
• Handle daily cash transactions and maintain accurate records.
• Assist customers with product recommendations and service inquiries.
• Manage appointments and customer bookings efficiently.
• Resolve customer concerns professionally and ensure satisfaction.
• Maintain stock levels and coordinate inventory replenishment.
• Prepare daily sales and cash reconciliation reports.

Counter Sales Staff / Cashier at Lulu Hypermarket (2021 – 2023)

• Welcome customers and provide professional assistance with product selection.
• Process cash, card, and digital payments accurately using POS systems.
• Promote products and special offers to maximize sales.
• Handle customer inquiries, requests, and complaints efficiently.
• Maintain product displays and ensure shelves are fully stocked.
• Conduct daily cash reconciliation and prepare sales reports.
• Monitor inventory levels and coordinate replenishment requirements.
• Maintain cleanliness and organization of the sales counter area.
• Support achievement of monthly sales targets through excellent customer service.

Counter Sales Staff at Naivas Supermarket (2019 – 2020)

• Assisted customers with product selection and purchases.
• Operated cash registers and processed customer payments.
• Maintained accurate records of daily sales transactions.
• Arranged merchandise and ensured shelves remained fully stocked.
• Promoted products and special offers to increase sales.
• Assisted in stock-taking and inventory management.
• Maintained cleanliness and organization within the store.
• Developed positive relationships with customers to encourage repeat business.

P1 Certificate – JOEMA TTC (2013 – 2015)

Internet & Computing IC3 Certificate – St. Anne’s College (2012 – 2013)

Kenya Certificate of Secondary Education – Geteri High School (2009 – 2012)

Kenya Certificate of Primary Education – Riasibo Primary School (2001 – 2008)