Waynesa Shade

Pharmacy Technician with an emphasis on organizational and communication skills, looking to demonstrate my strong ability to manage inventory and ensure compliance with healthcare standards, while providing exceptional customer service

Certified Pharmacy Technician Apprentice - University of Chicago Medicine - Chicago, IL

(2023-08 - 2023-12)

• Accurately compounded medication, ensuring patient safety and compliance
• Coordinated with insurance for seamless patient coverage, enhancing service efficiency
• Maintained and organized pharmacy inventory, allowing easy availability of essential medications
• Processed transactions swiftly, improving customer satisfaction and reducing wait times
• Verified prescription refills with doctors, maintaining accuracy and patient trust

Personal Shopper - Shipt - Chicago, IL

(2021-05 - 2023-08)

• Completed 30-50 local deliveries daily
• Fulfilled customers' shopping lists in a timely manner
• Built relationships with local retailers
• Handled a variety of delicate and expensive materials, ensuring safe delivery to customers

Call Center Representative - HKT Telecommunications - Chicago, IL

(2017-03 - 2018-02)

• Addressed customer queries, providing satisfaction and prompt solutions
• Accurately processed orders, adhering to company standards
• Improved call handling to achieve measurable results by working with team
• Assessed calls and feedback to implement stronger sales
• Documented 200-300 interactions thoroughly, enhancing service quality

East High School (2011-06)