Wendy Findley

Resourceful professional with over 10 years of experience in customer service, administrative support, and scheduling. Proven expertise in call triage, multi-line phone systems, and task coordination from supervisor and clerk roles. Recognized for exceptional communication, attention to detail, and a commitment to delivering warm, professional patient experiences.

Assistant Manager - Family Dollar - Lake Butler, FL

• Delivered excellent customer service, ensuring positive interactions and satisfaction
• Managed cash handling with accuracy and integrity
• Supervised employees to maintain efficient store operations and high service standards
• Executed administrative duties including scheduling and organizing tasks
• Coordinated unloading and stocking of merchandise to maintain store readiness

Screen Printer - Ink and Thread - Lake Butler, FL

(2021-04 - 2022-08)

• Provided attentive customer service to ensure client satisfaction and repeat business
• Maintained high quality standards in product creation and packaging
• Demonstrated flexibility by efficiently transitioning between tasks independently and collaboratively
• Assisted in preparing materials for print jobs to support production flow

Laundry Asst - Apex Laundry - Gulfport, MS

(2019-10 - 2020-06)

• Managed customer interactions including accepting linens and processing payments with accuracy
• Maintained detailed logs and counts to ensure accurate invoicing and inventory control
• Prepared and processed invoices, utilizing QuickBooks for payment entry and deposits
• Trained new employees and coordinated delivery driver schedules to optimize operations
• Performed administrative tasks such as filing and communication via email and fax

Customer Service - Special Occasion Rentals - Valdosta, GA

(2015-11 - 2018-03)

• Delivered exceptional customer service by answering phones and assisting with orders and payments
• Assisted with scheduling deliveries and coordinating logistics to meet customer needs
• Supervised temporary workers and new employees to maintain service quality
• Managed inventory and maintained linens, ensuring readiness for events
• Operated delivery trucks, including loading and unloading, to support event setup

Supervisor/Tech - Valdosta Regional Airport - Valdosta, GA

(2011-10 - 2015-03)

• Managed communication systems including multi-line phones and document handling using Word and Excel
• Maintained security manuals and documentation in compliance with TSA regulations
• Processed applications and conducted audits to ensure adherence to security protocols
• Provided administrative support including faxing and copying to facilitate operations
• Supported badge programs and maintained accurate records for airport personnel

Supervisor - Alert Tech - Valdosta, GA

(2008-01 - 2009-08)

• Supervised 8-10 employees in the Alarm Dispatch Center, ensuring operational efficiency
• Managed administrative tasks including memos, time sheets, schedules, interviews, and terminations
• Provided technical support and troubleshooting for security system customers
• Handled incoming calls and directed them appropriately to maintain service quality
• Conducted system downloads for new installations via computer to support technical operations

Detector Operators, Guard Shack, Control Room Operators - Wild Adventures - Valdosta, GA

(2005-04 - 2008-02)

• Supervised 21 public safety employees, coordinating schedules and administrative tasks
• Conducted investigations and integrity checks to uphold safety and compliance standards
• Managed departmental budgets, files, and employee records with attention to detail
• Coordinated with law enforcement to address safety concerns and incidents
• Prepared and maintained comprehensive administrative documentation and reports

Administrative Clerk - Fresh Beginnings - Valdosta, GA

(2004-10 - 2005-01)

• Screened and reviewed job applications, maintaining accurate applicant logs
• Managed employee leave records and updated personnel files
• Developed and maintained spreadsheets to support departmental functions
• Answered phones and directed calls professionally to support office operations

Assistant - Speedee Cash - Valdosta, GA

(2004-02 - 2004-08)

• Managed loan amounts and collections for title pawns with accuracy and professionalism
• Maintained detailed records of paid and active accounts to ensure financial accuracy
• Notarized titles and documents for vehicle transfers, ensuring compliance
• Communicated effectively with customers to resolve account issues

Lieutenant - Corrections Corporation - Lake City, FL

(1990-05 - 2003-01)

• Supervised 18-23 officers, managing staff schedules and shift operations
• Ensured accurate and complete documentation for internal and external agencies
• Conducted disciplinary hearings and prepared reports using OBIS clearance
• Acted as Unit Manager, demonstrating leadership and adaptability
• Maintained professional communication with state offices regarding use of force incidents

Officer - Corrections Corporation - Raiford, FL

(1994-08 - 1998-04)

• Maintained care, custody, and control of inmates with attention to safety
• Worked in mental health and confinement units, ensuring compliance with protocols
• Operated multi-line phone systems and managed report typing and dispatching
• Secured facility gates housing a large inmate population including death row
• Communicated effectively to support facility security and operations

High school diploma - Lake City Community College (1993-01 - 1993-12)