Wendy Van Pletzen

Versatile professional with extensive experience spanning executive support, administration, business management, customer relations and entrepreneurial ventures. Recognized for building efficient systems, coordinating complex responsibilities, managing client relationships and delivering results in fast-paced environments. Highly organized and adaptable with strong communication skills and a proven ability to support teams, improve processes and drive business success.

Hospitality Operations Manager - De Jager Rentals/Made4cleaning - Port Saint Lucie, Florida

(2025-07 - 2026-07)

• Hosted guests on Airbnb platform, managing their reservations and experiences.
• Managed guest bookings and scheduling to ensure seamless experiences.
• Resolved guest inquiries promptly, fostering positive guest relationships.
• Coordinated cleaning teams to ensure property readiness and quality standards.
• Conducted inspections for service quality and facility maintenance.
• Prepared weekly schedules for personnel to optimize coverage during peak hours.
• Managed daily operations across rental and cleaning services.
• Streamlined workflows to enhance productivity within the team.
• Executed various administrative functions to maintain office efficiency.
• Communicated with property owners to discuss management and operational needs.

Entrepreneur - Faith-Based Boutique (E-Commerce Online Shop) - Langebaan, South Africa

(2023-04 - 2025-06)

• Oversaw all E-commerce operations, including website management and logistics oversight.
• Implemented systems for collecting customer feedback to guide strategic business decisions.
• Collaborated with suppliers to ensure consistent inventory management and quality standards.
• Developed pricing structures focused on maximizing revenue potential.
• Designed engaging graphics while building a robust social media presence.
• Performed various administrative tasks to support daily operations.
• Managed online payment processing and checkout procedures for E-commerce transactions.
• Established vendor relationships to source unique, high-quality merchandise for the boutique.
• Developed and implemented e-commerce strategies for online retail growth.
• Developed engaging content for social media platforms to enhance visibility.

Non-Profit Coordinator/Manager - One4Seven.Inc (USA Based) - South Africa

(2018-09 - 2023-03)

• Coordinated creative projects across multiple teams to ensure alignment and timely delivery.
• Produced photography and videography content for promotional materials and social media.
• Managed project timelines and resources to support efficient workflow execution.
• Coordinated team efforts to organize outreach programs aimed at community engagement.
• Organized team meetings and brainstorming sessions to generate innovative ideas.
• Provided administrative support to enhance office efficiency.
• Managed daily operations of nonprofit organization to ensure smooth functioning.
• Coordinated planning of outreach programs and events to engage the community.
• Provided assistance and resources to donors, volunteers and community partners.
• Delivered food parcels and necessities to support hunger relief efforts in South Africa.

Founder And Business Owner - Self Employed - South Africa

(2013-09 - 2018-01)

• Founded and managed custom design and beauty businesses, specializing in laser-cut décor, personalized event products and cosmetic products.
• Oversaw daily operations of small businesses, streamlining workflows to enhance service delivery.
• Upholding high standards in service delivery ensuring consistent customer satisfaction.
• Coordinated marketing efforts through social media and local advertising campaigns, boosting brand visibility.
• Developed personalized custom creations tailored to client specifications for special occasions for weddings, birthdays, celebrations and kids crafts.
• Established vendor relationships to secure quality products at competitive prices.
• Managed administrative tasks and financial operations, ensuring seamless business functionality.

EXECUTIVE & ADMINISTRATIVE ASSISTANT - Centurion Millennium Ltd, Arcelor Mittal Etc. - London UK, South Africa

(2005-01 - 2013-06)

• Coordinated executive diaries, meetings, travel arrangements and correspondence to streamline operations.

Front Desk Receptionist - Sutherland Hotel - Sutherland, South Africa

(2003-12 - 2004-12)

• Facilitated communication with tenants, clients, directors, investors and service providers.
• Managed client communication and front-office reception.
• Prepared documents and reports, maintaining organized filing systems to support efficient information retrieval.
• Provided assistance with minor bookkeeping and banking tasks.
• Established relationships with key partners and vendors to ensure successful project outcomes.
• Handled incoming calls, emails and inquiries with professionalism and efficiency.
• Managed inventory of office supplies to ensure availability for daily operations.
• Implemented filing systems to enhance document organization and retrieval efficiency.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Managed database systems containing customer contact information.
• Performed various administrative tasks to support daily office operations.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Handled front desk responsibilities, greeting visitors and managing inquiries.
• Managed guest check-ins and check-outs while ensuring a welcoming and efficient experience.
• Managed telephone inquiries, reservations, guest requests and general customer service.
• Provided professional front desk support and acted as the first point of contact for guests.
• Managed multi-line phone system and directed calls promptly.
• Maintained accurate guest records, booking information and administrative documentation.
• Coordinated with housekeeping and other departments to ensure seamless daily hotel operations.
• Processed payments and invoices accurately to maintain financial records.
• Developed strong communication and problem-solving skills in a fast-paced hospitality environment.

Literary & Creative Judging Course - Artistatue (2020)

LLB Law - Law - UNISA (2010)

Some College (No Degree) - Tourism and Hospitality - Boland College (2003)

High School Diploma - Worcester Gymnasium (2002)

Social Media Marketing Diploma - Social Media Marketing - Shaw Academy