Wesley Stephens

I'm a highly motivated leader with over 5 years of experience in healthcare customer service and insurance operations, including Medicare and ACA support. I specialize in managing teams, optimizing workflows, and building positive client experiences — with a growing background in data analytics and cybersecurity. Currently pursuing a B.S. in Computer Science, I’m passionate about helping organizations align their service delivery with operational excellence and compliance. Whether leading a team or solving technical challenges, I bring a detail-oriented, results-driven approach grounded in integrity and empathy.

Let’s connect and create something impactful!

I bring over 5 years of leadership experience in healthcare customer service and insurance operations, specializing in Medicare Advantage, ACA, and ICHRA programs. As a former Supervisor at Enhance Health, I led high-performing teams, streamlined support workflows, and championed member retention initiatives across national accounts. My work spans client success, data quality, policy issue resolution, and cross-departmental collaboration. I thrive in fast-paced environments and bring a data-informed, tech-savvy mindset to every role.

I’m currently pursuing a Bachelor of Science in Computer Science with a concentration in Cybersecurity. I’ve also completed the Google Data Analytics Professional Certificate, which equipped me with practical skills in Excel, SQL, R, and data visualization. My education supports my passion for bridging operations, analytics, and security in complex service environments.