Whitney Ericson

Detail-oriented professional with 8+ years of experience in underwriting, data accuracy, and process-driven work. Known for strong analytical thinking, attention to detail, and the ability to manage high volumes of information with precision. Proven ability to work independently, meet deadlines, and maintain accuracy in fast-paced environments. Passionate about delivering high-quality work and continuously improving efficiency

Credibly — Southfield, MI

Underwriting Supervisor, Small Business Loans

November 2016 – Present

Promoted through multiple roles: Data Entry → Funding Specialist → Underwriter → Senior Underwriter → Supervisor

Lead underwriting operations for small business loans, reviewing and approving deals exceeding $250K

Provide detailed financial analysis and risk assessments to support strategic lending decisions

Mentor and train new underwriters, improving team consistency and performance

Develop and refine underwriting guidelines and internal training materials

Drive process improvements that enhance efficiency and loan portfolio quality

Lead team discussions on complex deals and underwriting challenges, promoting solution-oriented thinking

Ensure compliance with industry regulations and internal policies

Conduct 1:1 coaching sessions to strengthen underwriting skills and performance

Perform final review/sign-off on loan offers to ensure accuracy and funding readiness

Elite Fence Products — Chesterfield, MI

Receptionist

May 2016 – November 2016

Managed high-volume calls and directed inquiries to appropriate departments

Coordinated order confirmations, inventory tracking, and customer communications

Assisted with interview scheduling and administrative support

Maintained accurate order logs and supported accounts receivable processes

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Atlas Copco — Auburn Hills, MI

Receptionist / Customer Service Representative

March 2015 – May 2016

Handled customer and distributor inquiries, resolving issues efficiently

Processed purchase orders, returns, and product inquiries

Provided pricing and product availability information

Coordinated internal meetings and managed scheduling logistics

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Parkway Small Animal & Exotic Hospital — Clinton Twp, MI

Receptionist

August 2014 – March 2015

Scheduled appointments and managed patient billing

Delivered high-quality customer service in a fast-paced environment

• Handled incoming calls and front desk operations

Specs Howard School of Media Arts — Southfield, MI

Graduate, March 2012

Airport Senior High School — Carleton, MI

Diploma, 2009