Will Townsend

Supported retail operations, including inventory tracking, merchandising, and customer engagement Assisted in donation processing, product evaluation, and pricing in alignment with organizational standards Gained knowledge in nonprofit retail operations, workforce development, and community impact initiatives

Merchandise Sales Processor - Goodwill Central Texas

(2025-09)

• Supported retail operations, including inventory tracking, merchandising, and customer engagement
• Assisted in donation processing, product evaluation, and pricing in alignment with organizational standards
• Gained knowledge in nonprofit retail operations, workforce development, and community impact initiatives
• Strengthened skills in teamwork, adaptability, and professional communication in a mission-driven environment

Online Grocery Pickup Associate - Walmart - Austin, TX

(2024-03 - 2024-06)

• Use handheld devices to accurately pick items from store shelves (fresh, refrigerated, frozen, dry goods)
• Pack groceries securely, following store standards (e.g., separating raw produce, fragile items)
• Communicate substitutions or stock issues to supervisors or customers
• Load customer orders into vehicles, confirming order and identity before handing over
• Maintain organized and clean picking and staging areas
• Occasionally perform general store duties like stocking, receiving, and cleaning when curbside demand is low

Team Member - Whole Foods - Austin, TX

(2023-10 - 2023-12)

• Rotate through departments like Grocery, Produce, Bakery, Specialty, Customer Service/cashiering, coffee bar, or Prepared Foods—handling stocking, facing, pricing, bagging, customer questions, etc.
• Greet customers, answer questions, suggest products, handle phone calls/paging, and provide friendly assistance
• Unload deliveries, rotate products, front shelves, maintain accurate signage, complete temperature and waste tracking, and perform inventory checks
• Keep work areas clean, follow food-safety and sanitation rules, use tools and equipment safely, and report hazards
• Participate in audit programs, daily huddles, conduct shelf audits, and communicate store updates

Customer Service Assistant - H-E-B - Austin, TX

(2021-05 - 2023-10)

• Assisted customers with self checkout and troubleshooting issues at self check out
• Made sure customers were able to find items
• Assisted customers in making sure items were bagged efficiently and effectively
• Made sure all carts were returned to store after use

Liberty University (2026-06 - 2028-05)

Austin Community College (2024-01 - 2026-05)

Vandegrift High School (2022-05)