Willasia Wilkerson
Patient Services & Customer Service
Hire this person
Send a job offer directly to this candidate
About
Detail-oriented and customer-focused professional with 5+ years of experience in high-volume environments, specializing in sensitive data verification, patient scheduling, financial recordkeeping, and medical front-desk workflows. Proven ability to handle confidential information with strict compliance, coordinate across clinical departments, and communicate effectively with patients and healthcare staff.
Experience
City Carrier at USPS (2021-06 – 2025-08)
- Provided exceptional public-facing service while addressing inquiries and resolving client concerns promptly.
- Verified, processed, and maintained sensitive, confidential information with high accuracy and adherence to strict guidelines.
- Managed high-volume daily workloads, organized detailed records, and met strict administrative deadlines.
Cashier at Dick's Sporting Goods (2020-03 – 2021-05)
- Processed high-volume cash and electronic financial transactions accurately and efficiently.
- Assisted customers with purchases, returns, billing inquiries, and policy explanations with patience and professionalism.
- Balanced registers and maintained meticulous daily transaction records.
Volunteer at Miami Jewish Health (2017-05 – 2018-04)
- Greeted patients and visitors, providing professional administrative support and managing front-desk inquiries.
- Maintained organized visitor and client records while ensuring privacy standards and HIPAA compliance.
- Communicated effectively with patients, families, and interdisciplinary clinical staff in a healthcare setting.
Education
Bachelor of Science in Nursing (BSN) Program – West Coast University Miami
High School Diploma – Miami Northwestern Senior High School (2019)
