William Samuel

Talented customer service professional with excellent communication skills and bachelor's degree. To obtain the job of Customer Service Representative at company to leverage on solid business background. Offering exceptional ability to handle high volume calls and exceptional conflict resolution and negotiation skills to handle complaints in a courteous and professional manner.

Food server (waiter) - Cracker Barrel - Pearland, TX

(2022-10)

• Assist Guess with information about food items on the menu
• To take the guest order of the guest
• To deliver a hot and accurate meal for the guest
• Anticipate the needs of guests for their meals

Salesperson - Waffle House - Manvel, TX

(2022-05 - 2022-10)

• Assist Guess with information about food items on the menu
• To take the guest order of the guest
• To deliver a hot and accurate meal for the guest
• Anticipate the needs of guests for their meals

Customer Care Specialist - Consumer Cellular - Tempe, AZ

(2021-02 - 2022-05)

Inbound call customer care service for cellular service in call center service.

Wellness Screener - Aerotek - Phoenix, AZ

(2020-06 - 2020-09)

Pre-screen employee for wellness checks due to COVID virus before entering to work facility.

Enrollment Specialist - Cognizant - Phoenix, AZ

(2018-01 - 2020-03)

Inbound Call to assist clients in renewing or re-enrolling in their ACA insurance.

Customer Service Agent - Aerotek - Phoenix, AZ

(2017-07 - 2017-12)

Outbound calls to verify mortgage insurance information for home loans for the lenders.

Customer Service Agent/Technical support - Dish Network - Phoenix, AZ

(2015-11 - 2017-06)

• Inbound assist customers with billing and product inquiries
• Manage call of self-help technical issues
• Provide technical assistance on equipment with customers

Deli Clerk - Fry's Grocery Store - Phoenix, AZ

(2014-02 - 2015-10)

Correctional Officer/Correctional Sergeant - Arizona Department of Correction - Buckeye, AZ

(2000-07 - 2014-01)

• Conducting routine and emergency head count
• Health and Welfare checks on inmates
• Process incoming and releasing inmates
• Supervising visitation activity and visit
• Supervising 30-35 officers per shift
• Conducting random uniform and compliance inspection
• Review and creating a PACE (performance assessment of Contribution and Effectiveness of Duty on the staff

Detention Officer/ Detention Officer II - Coconino County Sheriff office - Flagstaff, AZ

(1997-01 - 2000-06)

• Transport people to court/doctor appointments/Hospital stay
• Escort people to courts or hearings

Bachelor's Degree - Interpersonal Communication - Northern Arizona University

Associate's degree - Communication - Central Arizona College