Experienced Administrative Assistant
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Aspiring professional with demonstrated excellence in administrative and customer service skills. Impeccable standards, work ethic, and charm!
Independent Auto Center- Hondaman - Pasadena, MD
Answering incoming calls and redirecting them when needed.
o Answering customers questions and addressing complaints.
o Scheduling appointments for customers and maintaining an organized log.
o Carrying out cash, card and cheque transactions for services provided.
o Collection and distribution of all mail and parts deliveries.
o Providing assistance to Managers with the overall running of the business.
Front Desk Receptionist LA Fitness - Pasadena, MD
August 2021 to Present o Responsible for opening the club.
o Carrying out routine safety checks for all the club's facilities.
o Greeting and welcoming guests to the club.
o Answering customers questions and addressing complaints.
o Answering incoming calls and redirecting them when needed.
o Monitoring and updating members’ records and files.
o Contacting existing members for fees owed.
o Carrying out cash transactions o Scheduling training appointments, fitness assessments and tours for prospective members.
2019 to 2019
Welcomed customers, answered questions and helped them to locate items
-Balanced cash register and generated reports for credit and debit sales.
Accepted payments and ensured all prices and quantities were accurate
Processed all refunds and exchange of items.
2017 to 2019
Reported directly to the Managing Director.
Supported two full time Project Managers to handle financial management, quality assurance and maintenance of project control book.
Provided back up coverage as the host of regional conference calls with clients and key stake holders.
Provided tracking for all submittals & requests for information (RFIs).
Maintained all project files, books and correspondence in chronological date order for easy access and retrieval.
Assisted accounting department to keep accounts current, and prepared/managed a budget by setting a system for tracking expenses for every project.
Maintained and updated contact lists.
Assisted in the preparation of scheduled reports.
Submitted and reconciled expense reports.
Liaised and followed up with clients on project details, milestones and goals.
Liaised with site supervisors about delays and other issues.
Coordinated with suppliers and vendors to ensure construction personnel have the materials they need.
Prepared written estimates for clients based on labor, material, equipment and other expenses.
Generated invoices for clients based on services rendered and in coordination with the project manager.
2018 to 2018
Assessed news leads attained by team members and assisted in preparing stories.
Verified the authenticity of information gathered by team members
Interpreted and presented the news so that viewers or listeners could better understand.
Conducted live interviews with experts who can provide additional information
2015 to 2017
Provided administrative support for CEO of design firm, Randy Madras.
Answered main office phone line, responded to emails, scheduled meetings, consultations, fittings and pick-up times for clients.
Planned and coordinated international travel.
Orchestrated monthly staff meetings.
Monitored and carried out ordering/ purchasing of supplies.
Taking of minutes from meetings.
Managed Payroll.
Orientation of new staff members.
Maintained inventory of stationary, work utensils and fabric, equipment.
Receptionist and Social Media Manager
2014 to 2016
Welcoming and directing guests. Providing information based on their needs/inquiries.
Managed office phone lines and company email correspondence.
Maintained employee directories and files.
Updating business social media pages with fresh information and content.
Associate in Business Administration The Bishops' High School . The Bishops High School Sixth Form College
September 2007 to October 2013
