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REMOTE SALES · SALES CONSULTING · CUSTOMER RELATIONS
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About
Sales and customer relations professional with over 15 years of experience in remote sales, customer retention and service quality.
Experience in academic advising for an international customer base and managing the full sales cycle, from lead qualification and needs assessment to presenting offers, handling objections and closing sales.
Background in CRM-based lead tracking and improving sales and customer service scripts.
Experience
Academic Advisor / Independent Remote Sales Consultant at eTeacherGroup (2023-07 – Present)
Online education
- Sell modern and biblical Hebrew courses by phone to an international customer base.
- Guide prospects from qualification to closing: assess their needs, present programmes and handle objections.
- Track leads and the sales pipeline in the CRM; recommend additional courses when relevant.
Service Quality Manager at ELS (2017-04 – Present)
- Optimise quality processes and scripts used by sales and customer service teams.
- Analyse interactions to identify opportunities to improve service quality and sales conversion.
Insurance Broker at ECG (2016-02 – 2016-11)
- Assess customer needs, recommend suitable insurance solutions and support discussions through to the sale.
Technical Support Quality Manager at AXA Service Maroc (2012-09 – 2015-12)
- Monitor interaction quality and support customer service operations in line with service standards.
Customer Service / Sales Advisor at Webhelp & Access Téléservice (Virgin Mobile) (2010-08 – 2012-06)
- Handle inbound enquiries, contribute to customer retention initiatives and carry out outbound sales prospecting.
Education
Graphic Design – ETA Rabat (2010)
