Yajaira Sanchez

Astute professional with home care background of 10+ years in multifaceted roles spanning service coordination, administration, and supervision. Highly adept in addressing and prioritizing continuously changing demands to support the continued success of day-to-day operations and patient/client satisfaction. Highly focused on excellence, continuously identifying ways to improve processes for efficiency, tracking staff performance, and pinpointing and resolving issues.

Keen ability to interact with internal/external groups ranging from patients and contract clients to caregivers and home health aides. Solid reputation for ensuring compliance and maintaining a high level of accuracy in recording and maintaining information, schedules, and files.

Home care Recruiter - All Metro health Care - New YORK, NY

(2018-03)

• Communicate with all field employees regarding employee relations issues, compliance status, etc.
• Manage the screening, testing, and interviewing of all applicants
• Manage the hiring process of all perspective field employees
• Plans and conducts new employee orientation to foster positive attitude towards company policies
• Accurately inputs all necessary paperwork and training or in-services classes
• Maintain the employee files to ensure compliance with regulatory guidelines and requirements
• Maintain knowledge of all legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are compliant
• Maintain both active and inactive employee files and controls the accurate records management, proper placement, filing and updating of all files, I-9s, administrative documents and other general files
• Perform other related duties as required and assigned

Client service manager - Home assistance personnel inc Hapi - BRONX, NY

(2015-11 - 2018-03)

• Manage daily attendance
• Participate in cluster environment staffing for over 20 aides daily.
• Process weekly timesheets for payroll
• Run daily reports
• Manage a group of caregivers: schedules, questions and keep them informed regarding their clients and care plans.
• Other tasks as assigned by manager.

SCHEDULING COORDINATOR - TRUE CARE HOME CARE - BROOKLYN, NY

(2015-06 - 2015-11)

Coordinates placement of services between patients and 150 paraprofessional staff, maintains monthly schedule of all services, and addresses incoming inquiries from patients and nurses.

• Manages and documents communication with paraprofessionals, as well as communicates weekly with coordinators on scheduling, availability, attendance, and assignments.
• Participates in screening prospective home health aides.

PATIENT CARE COORDINATOR - ALLEN HEALTH CARE - QUEENS, NY

(2014-12 - 2015-05)

Oversaw group of 150 home health aides, which included conducting annual evaluations, monitoring performance, and handling scheduling and assignment.

• Recorded communications with clients, home health aides, and client proxies.
• Served as liaison between internal staff and external customers.

COMPLIANCE AUDITOR - INTERSECTIONS INC. - RIO RANCHO, NM

(2011-03 - 2014-02)

• Conducted up to 100 sales call audits per month to ensure authorization compliance in line with established legal guidelines; entered call audit results.
• Performed tasks to expunge all Personal Identifiable Information (PII) from agent calls.
• Contributed to other areas as needed in support of the quality manager, training director, and other members of senior leadership.
• Identified creative and effective methods to improve processes.

RECEPTIONIST (PART-TIME EVENING) - NATIONAL AMERICAN UNIVERSITY - RIO RANCHO, NM

(2010-11 - 2011-02)

Performed administrative and clerical tasks, including answering incoming phone lines, maintaining academic files, handling correspondence, and maintaining correspondence log.

• Greeted students, walk-in visitors, and prospective students, as well as informed departments of appointment or walk-in arrivals.
• Documented and monitored incoming lead calls by using a phone script, distributed College Career Interview Sheets for new prospects to fill out, ordered transcripts, and processed files/forms.
• Maintained daily attendance login and followed up with students on absences.
• Handled data entry for various information and sources, including quick leads, admissions packets, registrations, and attendance; prepared academic files for new students.
• Assisted instructors and/or staff as needed.

PATIENT CARE COORDINATOR - COMPREHENSIVE HOME CARE - BRONX, NY

(2007-09 - 2009-12)

• Built caseload (Brooklyn office was opened for the agency as a result of bigger caseload)
• Coordinated patient care for three boroughs concurrently comprised of 150 caregivers.
• Implemented a new screening and hiring process for Brooklyn aides.
• Leveraged knowledge of vivid care and telephony.

HOME CARE COORDINATOR - NEW YORK HEALTH CARE - MT VERNON, NY

(2007-02 - 2007-09)

Interfaced with clients, caregivers, and other staff and professionals to facilitate home care services.

• Managed assignment scheduling for up to 150 caregivers, answered telephone inquiries regarding caregiver positions and schedules, and directed incoming calls as needed.
• Communicated and confirmed assignment schedules and any changes to staff and caregivers.
• Informed Director of Client Care of any client or service-related issues.

PATIENT CARE COORDINATOR - BEST CARE INC. - NEW YORK, NY

(2005-07 - 2007-02)

• Maintained and updated client information, schedule aides and patients based on case requirements and availability, obtained authorizations, and responded to inbound calls for five major contracts.

Associate of Occupational Studies - Accounting (Business, Administration & Retail Management) - ASA Institute, College of Advanced Technology (2003)