Yasir Qadri

19+ years of experience in enterprise telepresence, video collaboration, and unified communications (UC) infrastructure. Served as Senior Cisco Collaboration Infrastructure Engineer, SME, Systems Manager, and Project Manager for organizations including ADP, MUFG Bank, Ford Motor Company, Adobe, Polycom, Chrysler, Tandberg, and Neat. Independently designed and deployed core UC infrastructure across Cisco WebEx Meetings, WebEx Teams, Microsoft Teams, Expressway Core/Edge, TMS, TMSXE, Conductors, Telepresence bridges, Spark Board, WebEx Room kits/endpoints, Call Manager, Cisco Unity/Contact Center Express, CUBE, and gateways.

Extensive experience integrating Cisco and Microsoft Teams voice/video, WebEx Calling (PSTN), and AudioCodes, along with cloud-based digital boards (BlueScope), VMware ESXi, and Cisco cloud applications (Control Hub, Thousand Eyes). Provides daily support for Zoom, Google Meet, and Blue Jeans meetings across the full collaboration stack, plus DSCP/AV systems and Cisco Live / WebEx One workshops. Manages 70+ Microsoft Teams Rooms (MTRs) across five North American offices, including deployment, monitoring, updates, and troubleshooting to ensure peak performance.

Lead AV / Project Manager, Collaboration Engineer (WebEx / MS Teams Voice & Video / Zoom) - Info Services USA (Client: ADP Inc.)

(2023-10)

• Support client SME projects and installations for Cisco WebEx App, MS Teams App, WebEx Meeting, MS Teams video/audio meetings, and MS Teams Calling.
• Deliver detail-oriented, well-organized analytical and troubleshooting support across WebEx, MS Teams, Zoom, MS Teams Voice, and CVI.
• Develop and implement AV solutions — displays, microphones, digital signal processors, control systems, and video conferencing platforms — to support collaborative workspaces and events.
• Provide hands-on AV hardware/software support during live events, diagnosing and resolving technical issues promptly.
• Partner with IT, Facilities, and external vendors to plan, coordinate, and execute AV installations, upgrades, and maintenance projects.
• Maintain documentation of AV systems, configurations, and inventory; proactively monitor performance and implement improvements.
• Deliver high-touch AV support for executive meetings and corporate events, including setup, operation, and real-time troubleshooting.
• Ensure AV systems adhere to organizational security and compliance standards, including access controls and data protection.
• Communicate clearly with Directors and the CEO as MS Teams Administrator; provide excellent customer service.
• Collaborate with Cisco DSM and engineering teams on upcoming upgrades and features.
• Produce weekly Cisco WebEx and MS Teams audit reports for the Legal team, and weekly analytics reports (MS Teams/WebEx/Zoom) via Power BI.
• Lead global migrations and network change controls with the network team across MS Teams, MS Voice, WebEx, and Zoom platforms.
• Integrate CVI (Cisco Video Integration with MS Teams), Zoom, and Google Meet; fully configure MS Teams with Cisco endpoints, including MS Teams Voice.
• Manage daily WebEx/Teams/Zoom incident tickets and vendor tickets; run daily connectivity/network testing across VC rooms and Cisco Cloud connections.
• Chair weekly vendor meetings to review open tickets and issues; test upcoming Cisco VC room software and features in DEV environments.
• Perform semi-annual/annual firewall policy, port, and protocol upgrades per vendor recommendations.
• Report to Directors, MD, and CIO; build Dev environments in Cisco Control Hub, configuring CVI/SSO integration and live meeting alerts.
• Update the company portal monthly with new Cisco WebEx App and mobile device releases; manage Cisco WebEx Contact Center POC, licensing, and privileges.
• Perform SIP log analysis, AudioCodes troubleshooting (Syslog Viewer), direct routing, and SSL certificate management.
• Troubleshoot Teams via client logs, Network Planner, Connectivity Test Tool, and Assessment Tool; manage audio conferencing and Teams Phone System (Calling Plan, Direct Routing, Operator Connect).
• Administer messaging, Teams, meeting, and calling policies; maintain expert-level proficiency across the WebEx suite (Control Hub, Messaging, Meetings, Events/Socio, Training, Calling, Hybrid Calendar, Directory Connector, Devices, APIs).
• Hold administration access for WebEx, Zoom, and MS Teams, plus AV/Collab management portals (iControl Hub, Site Admin, Zoom Admin, MS Teams, Google Meet); support WebEx VDI/AVD and Control Hub integrations.
• Serve as Microsoft 365 Administrator (Intune, OneDrive, Exchange, M365, Active Directory) and produce daily reports via Microsoft Viva.
• Configure and support MS Teams Voice/Video and MS Voice calling; register AudioCodes and support Cisco VOIP on-prem and in the cloud.
• Configure and sync Zoom Admin Center with Active Directory; build WebEx and MS Teams disaster recovery environments.

Subject Matter Expert – Cisco WebEx, MS Teams / Collaboration System Manager - MUFG Bank, New York - New York

(2022-08 - 2023-09)

• Supported client SME projects and installations for Cisco WebEx App, MS Teams App, WebEx Meeting, and MS Teams video/audio meetings.
• Delivered detail-oriented, analytical troubleshooting support across Cisco WebEx and MS Teams; communicated clearly with Directors and the CEO as MS Teams Administrator.
• Collaborated with Cisco DSM and engineering teams on upcoming upgrades and features.
• Created technical process documents and network call-flow diagrams for MS Teams meetings and MTR rooms.
• Produced weekly Cisco WebEx audit reports for the Legal team and weekly MS Teams analytics reports.
• Led global migrations and network change controls with the network and MS Office 365 teams.
• Integrated CVI (Cisco Video Integration with MS Teams), Zoom, and Google Meet; fully configured MS Teams with Cisco endpoints.
• Managed daily WebEx/Teams/Zoom incident tickets and vendor tickets; conducted daily VC room connectivity testing, including MS Teams connectivity.
• Chaired weekly vendor meetings to review open tickets; tested upcoming Cisco VC room software and features in DEV environments.
• Performed periodic firewall policy, port, and protocol upgrades per vendor recommendations.
• Reported to Directors, MD, and CIO; built Dev environments in Cisco Control Hub, configuring CVI/SSO integration and live meeting alerts.
• Updated the company portal monthly with new Cisco WebEx App and mobile device releases; managed Cisco WebEx Contact Center POC, licensing, and privileges.
• Piloted MTR demo environment starting January 2023 and authored MTR documentation in DEV.
• Performed SIP log analysis, AudioCodes troubleshooting (Syslog Viewer), direct routing, and SSL certificate management.
• Troubleshot Teams via client logs, Network Planner, Connectivity Test Tool, and Assessment Tool; managed audio conferencing and Teams Phone System (Calling Plan, Direct Routing, Operator Connect).
• Administered messaging, Teams, meeting, and calling policies; maintained expert-level proficiency across the WebEx suite.
• Held administration access for WebEx, Zoom, and MS Teams, plus AV/Collab management portals; supported WebEx VDI/AVD and Control Hub integrations.
• Served as Microsoft 365 Administrator (Intune, OneDrive, Exchange, M365, Active Directory) and produced daily reports via Microsoft Viva.
• Configured and supported MS Teams Voice/Video, MS Voice calling, AudioCodes registration, and Cisco VOIP on-prem and cloud.
• Configured and synced Zoom Admin Center with Active Directory.

Sr. Video Collaboration Engineer / SME / AV Project Manager (Core UC Infrastructure) - Ford Motor Company

(2016-07 - 2022-07)

Led project planning, design, deployment, and implementation of a modern VoIP/video infrastructure, including migration planning from the legacy environment. Applied expertise in Cisco Unified Communications Manager, video conferencing servers (H.323, SIP), and voice/