Ydali Rodriguez

Dedicated and responsible professional with experience in customer service operations. I am currently working as a Logistics Specialist in ocean import shipments within the logistics department. Proven management skills combined with a strong commitment to continuous learning and professional growth. Known for effectively operating within dynamic environments and delivering exceptional results.

Logistics Specialist

Yazaki North America – El Paso, TX

August 2020 – Present

• Manage ocean import logistics operations, optimizing delivery methods, carrier selection, and cost minimization strategies to meet customer demands for both raw materials and finished goods.
• Coordinate receipt of pre-alerts and shipping documents (e.g., Bill of Lading, invoices and delivery notes, packing lists) from affiliates and providers.
• Track container shipments post-departure from origin ports, maintaining daily logs and trackers to monitor progress.
• Maintain proactive communication with SSL (Steamship Line) and freight forwarders via email and phone to ensure timely updates and address any potential delays.
• Collaborate with internal stakeholders to determine contingency plans in the event of shipment delays.
• Facilitate documentation requirements for ports across Mexico, US, Canada, etc., ensuring smooth container release processes upon vessel unloading.
• Coordinate closely with carriers, warehouses, material planners, freight forwarders and brokers to ensure on-time deliveries, pickups, and accurate ETA commitments.
• Liaise with customs department to ensure timely clearance by providing necessary documents such as invoices, Bill of Lading, and arrival notices with IT to ensure all inbound moves are complete to release the freight.

Customer Service Specialist

Toyota Financial Services - El Paso, TX

January 2020 – August 2020

• Provided comprehensive support to the Customer Service Department, catering to the needs of customers, dealers, banks, insurance companies, and state DMVs.
• Conducted thorough investigations, research, and utilized various systems to resolve inquiries related to billing statements, titles, DMV registrations, and Total Loss matters.
• Managed notifications and ensured verification of required documentation with DMVs for state-to-state title transfers.
• Facilitated customer account management tasks including due date changes, extensions, payoffs, lease deferrals, waiver of late charges, SCRA benefits, payments, and payment arrangements.
• Maintained meticulous documentation of all customer interactions in compliance with company standards and utilized designated systems to initiate necessary forms.
• Ensured prompt fulfillment of customer requests by adhering to established procedures and protocols.

Customer Service Representative

Lexis Nexis, El Paso, TX

January 2018 – January 2020

• Facilitated customer orders for vital records including birth, death, marriage, and divorce certificates, ensuring compliance with state-specific documentation requirements.
• Processed payments from diverse government agencies, handling transactions ranging from bill payments and citations to child support.
• Provided comprehensive customer support including service information, order modifications, cancellations, and refunds.
• Advised customers on various shipping options tailored to their needs, explaining policies, insurance coverage, and procedures for lost, damaged, or erroneous certificates.
• Assisted customers in contacting UPS to track shipments, while maintaining strict adherence to customer security and privacy protocols.
• Proactively followed up on customer inquiries to ensure satisfaction and resolution of issues.

Store Manager

Carl’s Jr - El Paso, TX

January 2012 - January 2018

• Directed overall store operations with a focus on enhancing sales and profitability through quality product offerings and exemplary customer service.
• Collaborated with the company’s marketing manager to develop and implement marketing plans, including partnerships with schools and libraries, aimed at increasing brand visibility and sales.
• Provided regular reports on daily store performance to the district manager, offering strategic recommendations as needed.
• Managed inventory control processes, including ordering, receiving, and verifying merchandise against invoices to ensure accuracy.
• Ensured compliance with work schedules, overseeing weekly postings and ensuring complete staff training.
• Conducted internal inventories and prepared for both internal and state inspections, maintaining compliance with regulatory standards.
• Implemented pricing strategies for menu items and adjustments to maximize profitability.
• Utilized internal information systems for business analysis, monitoring controllable costs, and taking corrective actions as necessary.
• Monitored budgets, reviewed invoice accuracy, and resolved discrepancies between orders and budget allocations.
• Successfully attained certifications in HIPAA, CPR, and ServSafe during tenure with the company.

HIGH SCHOOL - CIUDAD JUAREZ CHIHUAHUA

FROM 07/2007 TO 06/2010

Colegio de Bachilleres del Estado de Chihuahua - Faraday s/n, Santa Anita, 32471 Cd Juárez, Chih., México

2 YEARS OF COLLEGE- EL PASO TEXAS

FROM 01/2011 TO 07/2013

EPCC Valle Verde - 919 Hunter Dr, El Paso, TX 79915

TRADE AND INTERNATIONAL BUSINESS DEGREE AND LOGISTICS CERTIFICATE – CIUDAD JUAREZ CHIHUAHUA

FROM 06-2020 TO PRESENT (PENDING TO COMPLETE SOCIAL WORK AND INTERNSHIP)

Universidad TecMilenio - Blvd Francisco Villarreal Torres 11163, Cerrada de los Cipreses, 32551 Cd Juárez, Chih., México