Yogesh Washikar

An experienced IT Manager leading service desk operations, supporting multi site environments, and delivering high quality end user support across office and production settings. Proven ability to manage technicians, prioritize workloads, enforce SLAs, and resolve escalated technical issues across Microsoft 365, Azure AD, endpoint management, and workplace technologies. Strong background in IT support, cloud platforms, identity management, and operational stability.

Adept at improving service desk processes, strengthening documentation, and driving consistent, customer focused IT service delivery. Known for calm leadership, clear communication, and the ability to guide teams through fast paced, high impact environments. Seeking opportunities in IT Support Specialist , Helpdesk Lead , IT Manager roles where technical depth and communication excellence create measurable impact.

IT Support Specialist at Meals On Wheels San Francisco (2026-08 – Present)

• Established comprehensive IT support operations, ensuring efficient troubleshooting, user support, and timely resolution of hardware/software issues for employees on daily basis.
• Acted as the senior escalation point for complex issues across Microsoft 365, Azure AD, networking, and endpoint management.
• Integrated AD and Azure AD for managing endpoints and implementing consistent security policies across devices, streamlining mobile and desktop management.
• Managed end to end IT support operations for multiple users, including ticket triage, escalations, SLA tracking, and service quality improvements.
• Led the setup of incident monitoring solutions, enabling proactive detection and management of security threats across client systems.

IT Support & QA Consultant (US Based Clients) at Independent / Contract Roles (2024 – 2026-08)

Role Focus: IT Operations, Service Desk Leadership, Cloud Support

• Managed end to end IT support operations for multiple clients, including ticket triage, escalations, SLA tracking, and service quality improvements.
• Standardized onboarding/off boarding workflows, ensuring accurate provisioning of accounts, devices, and access.
• Implemented IT documentation, SOPs, and knowledge base articles to improve consistency and reduce repeat incidents.
• Integrated Active Directory + Azure AD for unified identity and access management across distributed teams.
• Improved client IT resolution time by 30% through process optimization and technician guidance.
• Supported cloud migrations, endpoint security, and workplace technology deployment

Senior Technical Manager at Msys Technologies (2018 – 2024)

Role Focus: Team Leadership, Escalations, IT Operations

• Led cross functional technical teams supporting enterprise clients including Nutanix, ArcServe, Komprise, and Nyriad.
• Oversaw daily support operations, ensuring timely response, workload distribution, and adherence to SLAs.
• Served as the primary escalation point for high impact technical issues across infrastructure, storage, and cloud platforms.
• Improved service desk workflows, documentation, and incident management processes using ITSM best practices.
• Directed QA and infrastructure support initiatives, ensuring stability and operational readiness for enterprise clients.

Technical Architect, Consultant, Senior Engineer at Tegile, NetApp, and other enterprise storage & engineering organizations

Earlier Roles

• Designed and executed QA strategies for enterprise storage appliances and large scale software systems.
• Supported product engineering teams with performance, reliability, and scalability validation.
• Provided advanced troubleshooting and technical guidance to internal teams and enterprise customers.

Bachelors Degree – Symbiosis University

Diploma in Computer Technology