Client Success Consultant
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SaaS Client Success Leader with 20+ years of experience driving enterprise client retention, onboarding redesign, and HR/payroll transitions across Fortune 500 and national accounts. Proven ability to lead cross-functional teams, resolve executive-level escalations, and deliver measurable outcomes including 90%+ renewal rates and multimillion-dollar upsell growth. Skilled in workflow automation, SaaS adoption strategies, and branding methodology frameworks that strengthen trust and satisfaction. Currently consulting for ADP National Account clients at Intellects Group, delivering portfolio design and client success frameworks aligned with modern ATS and SaaS market standards.
Previously, as a Solution Consultant, I specialized in implementing ADP & UKG's Workforce Management solutions, including WFM Dimensions Lyric and AutoTime. My expertise is grounded in a thorough understanding of database configurations and implementations, along with knowledge to integrate with clients' KPC systems, using JBoss, SQL, and Oracle. My passion for delivering exceptional service standards and building a trusted environment has been instrumental in driving customer retention and satisfaction.
SaaS Client Success Leader with 20+ years of experience driving enterprise client retention, onboarding redesign, and HR/payroll transitions across Fortune 500 and national accounts. Proven ability to lead cross-functional teams, resolve executive-level escalations, and deliver measurable outcomes including 90%+ renewal rates and multimillion-dollar upsell growth. Skilled in workflow automation, SaaS adoption strategies, and branding methodology frameworks that strengthen trust and satisfaction. Currently consulting for ADP National Account clients at Intellects Group, delivering portfolio design and client success frameworks aligned with modern ATS and SaaS market standards.
Previously, as a Solution Consultant, I specialized in implementing ADP & UKG's Workforce Management solutions, including WFM Dimensions Lyric and AutoTime. My expertise is grounded in a thorough understanding of database configurations and implementations, along with knowledge to integrate with clients' KPC systems, using JBoss, SQL, and Oracle. My passion for delivering exceptional service standards and building a trusted environment has been instrumental in driving customer retention and satisfaction.
