Fiya Mosley
Business Development | Client Success | Operations Leadership
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About
Results-driven business development, client relations, and operations professional with more than 20 years of experience building strategic relationships, driving business growth, and delivering exceptional customer experiences across commercial real estate, health and wellness, logistics, sales, and business operations. Proven success leading business initiatives, cultivating partnerships, managing client relationships, and improving operational performance. Recognized for a consultative approach, strong communication skills, and the ability to build trust with clients, stakeholders, and business partners.
Currently serving as Fitness Manager for YouFit Health Clubs, leading team development, member engagement, operational performance, and revenue growth initiatives while leveraging a diverse background in business development, client relations, sales leadership, and operations management.
Experience
Fitness Manager - YouFit Health Clubs
(2026-01)
- Lead daily club operations, ensuring exceptional member experiences and achievement of sales, retention, and performance goals.
- Recruit, train, coach, and develop personal trainers and fitness staff to maximize productivity, service quality, and member outcomes.
- Conduct fitness consultations and needs assessments, helping members establish personalized health and wellness programs.
- Drive personal training revenue through relationship-based selling, member engagement, and customized fitness solutions.
- Monitor key performance metrics, membership retention, and training participation to support club growth objectives.
- Foster a culture of accountability, teamwork, customer satisfaction, and member success.
Managing Partner - AM Multifamily Investment
(2021-06 - 2025-12)
- Built and led an acquisitions team specializing in multifamily commercial real estate investments.
- Developed and executed strategic business plans focused on apartment acquisitions, investor relations, and portfolio growth.
- Cultivated broker, lender, and strategic partner relationships, securing a 172-unit property syndication within the first year of operation.
- Managed due diligence, underwriting reviews, contract negotiations, and transaction coordination activities.
- Directed investor communications and stakeholder relationships throughout acquisition and asset management processes.
- Successfully launched and scaled a multifamily investment business, establishing strategic relationships with investors, brokers, lenders, and industry partners.
Customer Relations Specialist - Ocean Network Express
(2020-10 - 2021-05)
- Managed shipment tracking and customer communications from origin through final delivery across international logistics operations.
- Ensured compliance with shipping regulations, documentation requirements, and customer service standards.
- Resolved customer concerns quickly and professionally while maintaining strong client relationships.
- Served as a liaison between customers, carriers, and internal departments.
- Improved customer satisfaction through proactive communication and solution-oriented service.
Youth Services, Compliance & Client Operations - Ada County Juvenile Detention Center / Idaho Monitoring Services
(2018-12 - 2020-10)
- Directed business operations, compliance oversight, scheduling, collections, and client communications within court-related and community supervision programs.
- Managed administrative systems and operational workflows to improve efficiency and service quality.
- Supervised and mentored youth and adults in structured environments focused on accountability, growth, and personal development.
- Maintained documentation supporting court, compliance, and case management requirements.
- Collaborated with multidisciplinary teams to support rehabilitation, client success, and operational objectives.
Licensed Realtor - Keller Williams Realty
(2017-10 - 2018-12)
- Generated and closed $1.22 million in residential real estate sales within six months through consultative selling and relationship-based marketing.
- Developed a consistent pipeline through networking, community outreach, referral generation, and business development efforts.
- Guided buyers and sellers through every stage of the transaction process.
- Built long-term client relationships resulting in repeat business and referrals.
Education
Bachelor of Science - Health Promotion & Education - Boise State University
